Kubernetes Technical Support Engineer, English Required

Job not on LinkedIn

🔥 0 minutes ago

🌐 Mexico, Argentina, +4 more countries – Remote

🇲🇽 Mexico – Remote 🇦🇷 Argentina – Remote 🇨🇴 Colombia – Remote 🇨🇱 Chile – Remote 🇨🇷 Costa Rica – Remote 🇧🇷 Brazil – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DaCodes.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🚘 Automotive

🏥 Healthcare

💼 Consulting

Automotive • Healthcare • Consulting

DaCodes is a technology company specializing in delivering custom software solutions and digital transformation services across various industries. The company offers a range of services including AI-powered products, quality engineering, UX/UI design, and full-stack development. DaCodes is dedicated to helping businesses innovate and transform through cutting-edge technology solutions and expert talent augmentation. With over 900 projects completed and a global team of over 220 experts, DaCodes serves industries such as automotive, e-commerce, healthcare, and more, adapting to the unique challenges each sector presents.

📋 Description

• Support an enterprise AI vision platform running on Kubernetes and used for video analytics. • Provide hands-on Tier 2 / Tier 3 technical support. • Investigate and resolve complex issues across Kubernetes deployments, software, infrastructure, networking, hardware, and configuration. • Work directly with enterprise customers during troubleshooting sessions. • Reproduce customer environments. • Investigate complex incidents and identify root causes. • Collaborate closely with Engineering on escalations and product issues. • Drive product issues to resolution. • Learn the AI vision platform, its architecture, and internal support processes during onboarding. • Work with senior engineers before independently owning customer issues. • Complete internal training and certification related to the AI vision platform.

🎯 Requirements

• 2+ years of professional Technical Support experience, preferably providing Tier 2 / Tier 3 support for technical or enterprise software products. • Strong, hands-on Kubernetes experience in production environments. • At least one relevant Kubernetes or Cloud certification, such as CKA, CKAD, CKS, AWS, Azure, or equivalent. • Strong troubleshooting capabilities across software, infrastructure, networking, and distributed environments. • Strong written and verbal English communication skills. • Experience working directly with customers in a technical capacity. • Ability to independently investigate ambiguous or complex technical issues and drive them toward resolution. • Experience collaborating with Engineering teams on escalations, technical investigations, and product issues. • Ability to clearly communicate highly technical concepts, findings, workarounds, and resolutions. • Strong analytical thinking, ownership, organization, and problem-solving skills. • Practical knowledge of Kubernetes in production environments. • Experience with containerized applications and container troubleshooting. • Knowledge of Kubernetes deployments, services, pods, configurations, and common failure scenarios. • Networking concepts and troubleshooting. • Infrastructure and distributed systems troubleshooting. • Logs, monitoring, and diagnostic tools. • Technical incident investigation and root-cause analysis. • Availability to work aligned with U.S. East Coast business hours. • Ability to participate in live technical troubleshooting sessions with customers.

🏖️ Benefits

• Integration with global brands and disruptive startups. • Remote work/Home office. • If a hybrid or on-site work model is required, you will be informed from the first session. • Schedule adjusted to the assigned work cell/project. • Monday to Friday work schedule. • Day off on your birthday. • Major medical insurance (applies to Mexico). • Life insurance (applies to Mexico). • Multicultural work teams. • Access to courses and certifications. • Meetups with special guests from the IT field. • Virtual integration events and interest groups. • English classes. • Opportunities within our different business lines. • Proudly certified as a Great Place to Work.