Payments Operations Analyst I

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🔥 11 minutes ago

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DailyPay

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

💳 Fintech

🤝 B2B

👥 HR Tech

Fintech • B2B • HR Tech

DailyPay is a financial technology company that provides an On-Demand Pay platform, allowing employees to access their earned wages before payday. This service empowers employees by giving them financial control, which in turn increases engagement, motivation, and overall happiness at work. DailyPay aims to help organizations improve recruitment and retention rates while reducing employee turnover through its innovative financial wellness solutions.

📋 Description

• Process high-volume payment files and perform complex user account reconciliations with a high degree of accuracy and attention to detail • Consume and analyze data from multiple internal and external sources to troubleshoot and resolve payment processing issues. • Work cross-functionally with internal teams to ensure payment processing. • Identify, investigate, and resolve payment and product issues by utilizing the available systems and tools. Escalate to appropriate stakeholders as needed. • Investigate unique user use cases to identify friction points, providing data-backed recommendations for iteration on existing operational workflows. • Contribute to departmental efficiency by identifying and suggesting improvements to standard operating procedures (SOPs). • Work on ad hoc projects/operational tasks for the payments team as needed. • Adhere to departmental standards for accuracy, efficiency and SLAs

🎯 Requirements

• Bachelor’s degree with 1+ Years of experience in Payments, Financial Operations, or Banking • Ability to take initiative and be a proactive problem solver • Strong Excel, project management and analytical skills with a high level of attention to detail • Ability to adapt and thrive in a fast-paced team environment • Clear and concise communication skills, with the ability to translate technical payment issues for non-technical internal stakeholders • Flexibility to work outside of normal business hours may be required

🏖️ Benefits

• Exceptional health, vision, and dental care • Opportunity for equity ownership • Life and AD&D, short- and long-term disability • Employee Assistance Program • Employee Resource Groups • Fun company outings and events • Unlimited PTO • 401K with company match