Bilingual Area Manager

🕒 April 7

⚜️ Louisiana – Remote

⚜️ Louisiana – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

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Dairy Queen

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1943

👥 B2C

💰 Private Equity Round on 2013-09

B2C • Food & Beverage • Franchise

Dairy Queen is an international chain of fast-food restaurants owned by American Dairy Queen Corporation, known for its popular Blizzard treats, burgers, and more. With a focus on both savory and sweet offerings, Dairy Queen provides a variety of meals and treats including cheeseburgers, chicken strips, and signature Stackburgers, alongside its famous ice cream desserts. The brand highlights allergen information and nutrition details, ensuring customers are informed of the potential presence of allergens due to cross-contact in its locations. Dairy Queen is also involved in franchising and encourages the use of its mobile app to enhance customer experience.

📋 Description

• Provide leadership, business insight and operational support to assigned franchisees to achieve short and long term Company and Operations objectives. • Serve as the primary business consultant and relationship owner for assigned franchisees. • Utilize strong analytical, financial, operational, and business insight to identify performance gaps and develop insight-driven solutions. • Build strong franchisee relationships and establish clarity of expectations. • Analyze franchisee and market performance using Company systems to identify trends and opportunities. • Lead recurring business routines with assigned franchisees. • Proactively identify emerging issues, performance gaps, and capability needs before they result in escalations. • Guide franchisees in the consistent execution of approved operational standards and system requirements. • Partner cross-functionally with various internal teams to resolve issues and support profitable growth. • Support development and reinvestment efforts for franchisees.

🎯 Requirements

• B.A. or B.S. degree in Management, Business, Finance, Engineering, or related field or equivalent combination of education and related experience in lieu of degree. • 5 to 7 years of professional experience in restaurant operations, franchising, multi-unit environments, business consulting, finance, FP&A, or related business disciplines. • Minimum of 5 years of experience managing employees. • Experience working within a franchise system, preferably within a QSR brand. • Verbal and written fluency in both English and Spanish. • Strong analytical skills with the ability to interpret operational and financial data, identify trends and outliers, and communicate insights clearly. • Demonstrated business acumen, including understanding of P&L drivers, operational KPIs, labor optimization, and financial levers that impact profitable sales growth and operating performance. • Demonstrated ability to structure problems, identify root causes, model business impact, and recommend practical solutions. • Relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients. • Ability to communicate complex and challenging topics in a clear and concise manner to drive alignment and action with franchisees, senior leaders, and cross-functional partners, written and verbal, in both English and Spanish. • Proven ability to work independently, take initiative, and drive performance through data, critical thinking, and compelling reasoning. • Proficient in Microsoft Word, Excel, and PowerPoint, including advanced data analysis, reporting, and presentation development. • Experience building dashboards, performance summaries, executive-level presentations, and dynamic action plans. • Experience with digital tools and platforms that improve productivity and operational efficiency preferred. • SQL experience is a plus. • Strong ability to multi-task and prioritize multiple projects and requests simultaneously within an intense, deadline-driven environment. • Ability to collaborate in a team environment. • Ability to work occasionally in the evenings and weekends, as necessary to meet project deadlines. • Ability to drive an automobile for Operator visits. • Valid passport in native country, with no restrictions to travel to international locations. • Travel required up to 33%.

🏖️ Benefits

• Inclusion & Belonging • Opportunity for professional development and growth • Support for employee initiatives and collaborations