Product Manager – Unified Communications, Contact Centre

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🕒 March 20

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Daisy Group™

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

📡 Telecommunications

🤝 B2B

🔒 Cybersecurity

Telecommunications • B2B • Cybersecurity

Daisy Group™ is the UK’s largest independent specialist communications provider delivering a broad range of telecoms and IT services to businesses. The company offers voice and cloud-based phone systems, broadband, leased lines, mobile services, IoT and telematics, managed WiFi, cloud servers and backup, cybersecurity solutions, payment/SIM and device management, and IT support—serving customers from SOHO to large call centres with UK-based customer service and managed solutions. Daisy focuses on enabling businesses’ connectivity, communications and security needs across the UK, with experience in regulated payment services and extensive B2B support.

📋 Description

• Own the product vision and roadmap for Wavenet’s UCaaS, CCaaS, SIP and voice portfolio • Drive strategy across platforms including 8x8, TeamsLink, AudioCodes Live, Zoom, Content Guru, Five9 and inbound services • Monitor market trends, competitor activity and customer insight to inform product evolution • Ensure solutions remain competitive, scalable and commercially viable • Lead full product lifecycle from concept to launch and optimisation • Define requirements for TeamsLink enhancements, CCaaS integrations, compliance recording and cross-platform capabilities • Collaborate with engineering and ecosystem partners (e.g. Microsoft and CCaaS vendors) to deliver roadmap priorities • Own portfolio performance and commercial success • Develop pricing models, licensing structures and bundled propositions in partnership with Commercial • Enable Sales teams through training, proposition development and competitive positioning • Support go-to-market activity with Sales and Marketing • Manage strategic vendor relationships across the UC & CC ecosystem • Lead joint roadmap and planning sessions • Evaluate new technologies and integration opportunities • Gather customer feedback and insight to prioritise enhancements • Support strategic customer engagements where required • Ensure service documentation, SLAs and onboarding processes remain robust and up to date • Work closely with Operations to maintain service excellence

🎯 Requirements

• Proven Product Management experience within UCaaS, CCaaS or cloud communications • Strong knowledge of Microsoft Teams Phone, Direct Routing, SIP and omni-channel CCaaS • Experience with legacy voice systems (PBX, ISDN, PSTN) • Commercial acumen with experience building business cases and pricing models • Ability to translate technical solutions into compelling customer propositions • Experience working cross-functionally in a matrix environment

🏖️ Benefits

• Competitive starting annual leave allowance • Private medical coverage • Discounted health plans • An eye care scheme • Extensive health and wellbeing programs • Additional day of annual leave each year, up to a maximum of 28 days