Software Support Specialist

Job not on LinkedIn

🕒 March 20

⛷️ Utah – Remote

⛷️ Utah – Remote

⏱ Part Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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DAKCS

WebsiteLinkedInAll Job Openings

51 - 200 employees

For 40 years DAKCS has been making quality software solutions to tackle monumental challenges. We are your creative problem solvers in a digital age. DAKCS - Beyond ARM helps collection agencies succeed in an era of unprecedented legal restraints and technological expectation. Beyond ARM is proudly developed in the USA by DAKCS and has been enjoyed by hundreds of collection teams for over 30 years.

📋 Description

• Be responsible for answering incoming phone calls • Diagnose software problems • Fix/write code to resolve customer concerns • Answer operational questions • Train customers on software functions • Deliver professional customer service

🎯 Requirements

• 1-2 years of technical support or customer service experience and working with software related problems • Knowledge of SQL, C#, and object oriented programming in general. • Must demonstrate the ability to learn other languages • Ability to diagnose and correct software-related issues • Experience working with LINUX/UNIX operating systems • Ability to read and understand directions and help document those directions as they relate to understanding software applications • Learn to teach and train the software application to our customers • Record steps taken to resolve customer questions or issues

🏖️ Benefits

• Competitive pay • Engaging & challenging work • Excellent culture - 35 employees, team-oriented, learning focused, highly engaged • Joining a company who highly values their employees and gives them a voice • Casual environment • Opportunities to grow with the company • Yearly personal fulfillment fund • Connective experiences: celebrations, engagement activities, wellness challenges, etc.