Customer Service Specialist

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🕒 January 1

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DaMar Staffing

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2003

👥 HR Tech

🎯 Recruiter

🤝 B2B

HR Tech • Recruitment • B2B

DaMar Staffing is an unconventional staffing agency that specializes in personalized staffing services for clients, aiming to build deep, engaging relationships to meet workforce needs. They focus on recruiting exceptional talent, particularly for smaller companies that require tailored solutions rather than the large-scale hiring typically needed by global firms and government agencies.

📋 Description

• The customer service specialist is responsible for supporting Community Health Workers (CHWs) with administrative functions, including inbound/outbound calls to members with the goal of updating member information and scheduling an onsite visit with CHWs • Making outbound calls to identified members to schedule at home visits, ensure the members have necessary information regarding their profile and clear on what to expect upon CHW arrival • Validate that member insurance is active in addition to updating address, phone number and other information as necessary • Maintain knowledge base of resources available within the community in your geographic area you serve • Participate in special administrative projects in order to support the team • Report updates verbally and in written form to team • A desire to create a one-of-a-kind member experience and drive to be part of building something new • Other duties as assigned

🎯 Requirements

• College degree preferred but not required • Minimum of three (3) years of experience in either a volunteer or paid position working in community setting with at risk populations providing a coordinator of services is a must • Exceptional communication and interpersonal skills • Must be able to prioritize and meet deadlines, detail oriented and exercise good judgement • Above average organizational skills, good listener, and team player • Must be comfortable dealing with individuals from different cultural backgrounds • Above average computer skills specifically Microsoft Office Suite and learning new databases • Positive and encouraging personality • Reliable, trustworthy, and committed to team’s success • Able to thrive in a high-volume, deadline driven work environment

🏖️ Benefits

• N/A