Field Service Engineer

Job not on LinkedIn

🔥 41 minutes ago

🇭🇰 Hong Kong – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Danaher Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Danaher Corporation is a leading global life sciences and diagnostics innovator that develops and supplies instruments, technologies, software, and services to accelerate scientific research, biotechnology development, and clinical diagnostics. The company operates through businesses focused on biotechnology tools, diagnostics platforms, and life sciences products, leveraging the Danaher Business System and an acquisition-driven strategy to scale technologies and support customers across academia, pharmaceutical and biotech companies, and clinical laboratories.

📋 Description

• Deliver the introduction of highly complex new equipment • Perform installation, maintenance, repair, and troubleshooting of Molecular Devices instruments and automation systems • Continuously develop technical expertise, including support for CellXpress.AI • Deliver customer-focused service using standard processes and service planning tools • Minimize response time and equipment downtime • Accurately manage and submit service reports, expense reports, and spare parts records • Collaborate with Technical Support, Product Support, Sales, Application Scientists, and channel partners • Drive product improvement, successful demonstrations, and service revenue growth • Build strong relationships with customers and partners in Hong Kong and Macau • Promote Service Plans, Compliance, and Time-and-Materials offerings • Support business expansion through frequent travel of approximately 25–50% • Standardize service experience across the organization and ultimately serve as a team leader

🎯 Requirements

• Minimum of five years of experience as a Field Service Engineer supporting high-end, complex instruments • Strong understanding of service operations, including service processes, resource planning, and cross-functional collaboration • Proven experience working with or managing channel partners, distributors, or third-party service providers • Knowledge of life science applications, including biological samples, assays, and instrument maintenance • Proficiency in Microsoft Word, Excel, and PowerPoint • Strong communication skills in English and Chinese • Ability to travel across Macau, Taiwan, and the JAPAC region • Ability to lift, move, or carry equipment up to 20 kg • Experience with Windows SQL and automation or imaging systems is a plus • Experience servicing laboratory instruments used with biological samples, cell-based assays, or analytical workflows is a plus • Master's degree or above in electrical engineering, mechanical engineering, biomedical engineering, life sciences, automation, or related discipline is preferred • Experience working in a multinational company is preferred

🏖️ Benefits

• Health care program • Paid time off • Flexible, remote working arrangements for eligible roles • Remote work arrangement allowing work from home