Danaher Corporation
10,000+ employees
🧬 Biotechnology
🔬 Science
🤝 B2B
Biotechnology • Science • B2B
Danaher Corporation is a leading global life sciences and diagnostics innovator that develops and supplies instruments, technologies, software, and services to accelerate scientific research, biotechnology development, and clinical diagnostics. The company operates through businesses focused on biotechnology tools, diagnostics platforms, and life sciences products, leveraging the Danaher Business System and an acquisition-driven strategy to scale technologies and support customers across academia, pharmaceutical and biotech companies, and clinical laboratories.
Regional Customer Care Leader, EMEA
Job not on LinkedIn
🔥 0 minutes ago
🗣️🇪🇸 Spanish Required
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Danaher Corporation
10,000+ employees
🧬 Biotechnology
🔬 Science
🤝 B2B
Biotechnology • Science • B2B
Danaher Corporation is a leading global life sciences and diagnostics innovator that develops and supplies instruments, technologies, software, and services to accelerate scientific research, biotechnology development, and clinical diagnostics. The company operates through businesses focused on biotechnology tools, diagnostics platforms, and life sciences products, leveraging the Danaher Business System and an acquisition-driven strategy to scale technologies and support customers across academia, pharmaceutical and biotech companies, and clinical laboratories.
📋 Description
• Work closely with the Senior Director, Global Customer Care to define and execute the EMEA customer care strategy, aligning global priorities with regional commercial objectives • Own and drive regional Customer Care KPIs and SLAs, translating business goals into clear plans • Partner closely with senior leaders across Sales, Operations, Supply Chain, and Finance to enhance the customer journey • Provide leadership to Customer Care Associates, cultivating a high-performance culture • Own elements of the customer order lifecycle, ensuring compliant execution • Lead the resolution of complex customer and operational challenges • Establish robust governance and performance management across customer care activities • Lead the deployment of DBS tools and methodologies across EMEA Customer Care • Identify, prioritize, and deliver process improvement initiatives across the region • Champion the adoption of digital tools and enhance Customer Care operations
🎯 Requirements
• BA/BS degree in Business Administration, Operations Management, or related field • Extensive experience leading multi-country customer care or operations functions, with accountability for performance across multiple teams • Proven track record of developing and executing strategic plans in a complex, matrixed manufacturing or distribution environment • Demonstrated success leading transformation and continuous improvement initiatives (Lean, Six Sigma, DBS or equivalent) • Strong proficiency with ERP systems (SAP preferred) and CRM platforms, with experience driving digital adoption at scale • Ability to influence senior stakeholders and operate effectively in a global, matrixed organisation • Full proficiency in English and at least one additional major European language (Spanish, German, Italian, or French)
🏖️ Benefits
• Health care program • Paid time off • Flexible working arrangements
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