Senior Customer Technical Support Specialist, 1st Shift

Job not on LinkedIn

🕒 Yesterday

🇺🇸 United States – Remote

💵 $31 - $41 / hour

⏰ Full Time

🟠 Senior

📞 Support Engineer

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Danaher Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

🔬 Science

🤝 B2B

Biotechnology • Science • B2B

Danaher Corporation is a leading global life sciences and diagnostics innovator that develops and supplies instruments, technologies, software, and services to accelerate scientific research, biotechnology development, and clinical diagnostics. The company operates through businesses focused on biotechnology tools, diagnostics platforms, and life sciences products, leveraging the Danaher Business System and an acquisition-driven strategy to scale technologies and support customers across academia, pharmaceutical and biotech companies, and clinical laboratories.

📋 Description

• Field customer calls to facilitate a 24/7 support function and resolve hardware, software, assay and training-related issues of Beckman Coulter’s existing customer base using the most cost-effective solution through telephone and other forms of communication (i.e. email, video conference, etc.) • Utilize remote diagnostics to proactively monitor instruments against potential issues • Act as a flexible resource to help fill workload or process gaps and triage general, moderate and complex inquiries across all Beckman Coulter functions, assigning calls to field service when unable to resolve over the phone • Collect and analyze data and classify complaints according to FDA requirements • Capture and document all aspects of the customer interaction into CRM database

🎯 Requirements

• Associate, vocational or equivalent degree in any of the following disciplines: biology, clinical lab science, biomedical engineering, electrical engineering, chemistry • 3+ years of industry-related experience with Beckman Coulter chemistry and immunoassay instrumentation • Experience with Beckman Coulter's Chemistry and Immunoassay instruments (i.e. AU 8-series; DxC700AU; DxC500AU; Access; DxI; DxI 9000) • Ability to clearly articulate and provide direction over the phone • Willing to work one weekend each month and rotating on-call shift duty

🏖️ Benefits

• Paid time off • Medical/dental/vision insurance • 401(k)