Senior Customer Technical Support Specialist, 2nd Shift

Job not on LinkedIn

🕒 Yesterday

🇺🇸 United States – Remote

💵 $33 - $40 / hour

⏰ Full Time

🟠 Senior

📞 Support Engineer

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Danaher Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

🔬 Science

🤝 B2B

Biotechnology • Science • B2B

Danaher Corporation is a leading global life sciences and diagnostics innovator that develops and supplies instruments, technologies, software, and services to accelerate scientific research, biotechnology development, and clinical diagnostics. The company operates through businesses focused on biotechnology tools, diagnostics platforms, and life sciences products, leveraging the Danaher Business System and an acquisition-driven strategy to scale technologies and support customers across academia, pharmaceutical and biotech companies, and clinical laboratories.

📋 Description

• Provide technical support to customers through phone and other forms of communication • Resolve Hardware, Software, Assay and Training issues from existing customers • Distinguish between hardware, reagent, and software issues for customer resolution • Mentor and provide peer assistance for routine troubleshooting

🎯 Requirements

• Associate, vocational, or equivalent degree in biology, clinical lab science, biomedical engineering, electrical engineering, or chemistry • 3+ years of lab or field experience required • Ability to clearly articulate and provide directions over the phone or via email • Previous troubleshooting experience on electromechanical instrumentation (plus) • Previous experience in a medical technology call center or medical laboratory (plus) • Experience in a Customer Service environment

🏖️ Benefits

• Medical/dental/vision insurance • Paid time off • 401(k) • Flexible remote working arrangements • Comprehensive benefit programs