Senior Field Service Engineer – Flow Cytometry

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Danaher Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Danaher Corporation is a leading global life sciences and diagnostics innovator that develops and supplies instruments, technologies, software, and services to accelerate scientific research, biotechnology development, and clinical diagnostics. The company operates through businesses focused on biotechnology tools, diagnostics platforms, and life sciences products, leveraging the Danaher Business System and an acquisition-driven strategy to scale technologies and support customers across academia, pharmaceutical and biotech companies, and clinical laboratories.

📋 Description

• To independently service, support and maintain a wide range of medical diagnostic equipment in line with company procedures. • Demonstrate accountability for analyzers assigned to as preferred engineer. • Possess sound administrative skills to complete all required tasks within the allocated timeframe. • Adhere to all service department policies and procedures. • Promote the company with customers and play an active role in customer retention initiatives. • Possess a sound analytical and technical ability to assess and deal with difficult analyzer problems. • Willingness to be part of an active call roster / standby, Overtime and ability to Travel locally and internationally. • Possess sound communication skills to address issues effectively with internal and external customers. • Determine, recommend, and implement solutions to customer software and hardware-related requests. • Schedule own day-to-day activities, ensuring completion of business unit support agreement commitments. • Identify potential service, training and product sales, or future business opportunities, recommending an action plan to the appropriate departments. • Responsible for escalation support to Field Service Supervisors.

🎯 Requirements

• Bachelor of Technology in Electronics, N6 Electronics, Instrumentation qualification essential and/ Bio-medical technologist diploma or an equivalent qualification. • Understanding computer hardware and composition and being computer literate. • Knowledge of ISO, Quality Management Systems. • Experience with test equipment such as DVM, Oscilloscopes, pressure meters and laser test equipment. • Technically competent with strong people skills to promote teamwork needed to achieve reliability program objectives; ability to work in team environment. • Be in possession of a valid passport and drivers licenses. • Effective time management and personal organization. • Previous experience in: Knowledge and experience with Life Sciences & diagnostic troubleshooting principles will be an advantage. • Knowledge and working experience of interfacing and ICT networking will be an advantage. • Analytical / problem solving skills: able to analyze and understand complex issues and consequently develop plans to capture opportunities, avoid business and customer losses and to visualize customer disengagement trends to escalate to appropriate channels for follow up and resolution.

🏖️ Benefits

• Paid time off (Annual Leave) • Medical • Pension • Car Allowance • Vehicle insurance • Group Life • Scholar • Employee Bursaries