Senior Manager, Onboarding Strategy – Operations

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Dandy

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Healthcare Insurance

Dandy is a digital dental laboratory revolutionizing how dental practices scan, order, and collaborate on lab work. Dandy provides innovative technologies like intraoral scanners and digital workflows to thousands of dental practices, enhancing patient care and practice efficiency. The company offers a range of dental services and products, including crowns, dentures, and sleep apnea devices, with a focus on precision and fast turnaround times. Dandy's advanced digital dental technology supports real-time communication and design approvals, enabling dental professionals to deliver consistent, high-quality restorations and improve patient experiences.

501 - 1000 employees

⚕️ Healthcare Insurance

📋 Description

• Oversee global training operations, including scheduling, session readiness, and multi-market scaling to reduce friction and accelerate speed to first order. • Lead high-priority, cross-functional programs such as international launches, pre-training ops optimization, and enablement initiatives. • Analyze operational and training metrics to identify gaps and recommend improvements that drive faster activation and training effectiveness. • Ensure training content drives desired behaviors and outcomes; maintain governance, quality, and global-readiness standards. • Map, optimize, and standardize workflows, SOPs, and repeatable systems to support consistent global execution. • Collaborate with Sales, BizSys, RevOps, Product, and other stakeholders to ensure operational readiness and seamless customer onboarding.

🎯 Requirements

• 8+ years in Strategy & Operations, Business Operations, or Management Consulting role, preferably within a Customer Experience (CX) or Customer Success (CS) organization in a high-growth technology environment. • Proven ability to design and operationalize scalable systems that improve efficiency, reduce friction, and enable global teams. • Track record managing complex, cross-functional programs from conception to flawless execution. • Experience managing and scaling teams, with ability to mentor and develop operational and enablement staff. • Data-driven: experience defining KPIs, analyzing metrics, and making recommendations to improve training, content, or operational outcomes. • Exceptional communication skills: able to simplify complex concepts, influence stakeholders, and drive alignment across teams. • Strong operational and analytical thinking; skilled at process design, improvement, and standardization. • Comfortable in fast-paced, ambiguous environments, balancing multiple priorities.

🏖️ Benefits

• healthcare • dental • mental health support • parental planning resources • retirement savings options • generous paid time off