IME Operations Manager

October 30

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Dane Street

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Healthcare Insurance • Compliance • Government

Dane Street is a national leader in Independent Medical Exams and Reviews, providing objective, compliant, and timely Independent Medical Examinations, Peer Reviews, and other medical reports. With a large network of over 16,000 physicians, the company offers its services across 25,000 locations and 100 specialties, including Workers' Compensation, Auto, Liability, and Disability claims. Dane Street supports Insurance Carriers, Third Party Administrators, Managed Care Organizations, and Federal/State entities with expert medical analyses, helping them make accurate determinations. The company is recognized for its quality, fast turnaround times, and efficient processes, earning accolades like the NCQA Accreditation in Utilization Management and the Great Place to Work certification.

51 - 200 employees

⚕️ Healthcare Insurance

📋 Compliance

🏛️ Government

📋 Description

• Oversee and ensure the overall profitability of the regional operations center • The Operations Manager drives revenue growth by delivering excellent Customer service • Ensure the timely delivery of high quality reports • Managing client inquiries in a timely manner • Ensuring that client invoices adhere to the agreed upon fee schedule • Overseeing the proper selection of physicians • Building relationships with key physicians to ensure panel retention • Monitor key performance metrics of individual Customer Service Representatives (CSR) and Quality Assurance (QA) Specialists • Ensure the team meets or exceeds 85% of output goals for scheduling and Quality Assurance targets • Responsible for hiring new staff members based on increased referral volume and/or the addition of new clients • Conducts performance evaluations that are timely and constructive • The Operations Manager may be requested to join the Sales staff for client visits on an as needed basis • Plans and organizes daily activities related to production and operations • Measures productivity by analyzing performance data, financial data, and activity reports • Coordinates with other support departments such as human resources, finance, and IT and BA to ensure successful production operations • Determines labor needs to meet production goals • Oversee the deposition process at the request of the client or defense counsel

🎯 Requirements

• An Associate’s Degree or Bachelor’s Degree is preferred • Business experience in a healthcare and/or insurance setting is preferred • Business experience in a Worker’s Compensation and/or Auto insurance setting is preferred • NY IME experience preferred • Present exceptional communication skills with a clear understanding of company business lines • The ability to apply critical thinking, manage time efficiently and meet specific deadlines • Computer literacy and typing skills are essential • Any lifting, bending, traveling, etc. required to do the job duties listed above • Long periods of sitting and computer work • Supply and support their own internet services • Maintaining an uninterrupted internet connection is a requirement of all work from home position

🏖️ Benefits

• We offer generous Paid Time Off • excellent benefits package and a competitive salary • medical, dental, and vision coverage for you and your family • voluntary life insurance options for you, your spouse, and your children • hospital indemnity • critical illness • accident indemnity • pet insurance plans • basic life insurance • short-term disability • long-term disability coverage at no cost • 401k plan with a company match