Customer Service Representative

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November 5

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Darien High School

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Education • Public Sector • Non-profit

Darien High School is a public secondary school serving the Darien, Connecticut community as part of the Darien Public Schools district. The school provides a comprehensive K-12-aligned curriculum for grades 9-12 (and is listed among district schools), offering academic programs across subjects including English, math, science, social studies, world languages, arts, music, and physical education. It supports student health and safety services, special education, technology and assistive technology, transportation, food services, counseling and social-emotional learning, and extracurriculars like clubs, athletics, and honor societies. The school also participates in district-wide planning and governance (Board of Education) and publishes calendars, policies, and community communications.

51 - 200 employees

📚 Education

🤝 Non-profit

📋 Description

• Update and maintain customer information in the database. • Understand the kind of services we offer during the job training. • Provide customers with all the information that they require. • Keep track of customer accounts by recording their account information and the issues they have reported. • Handle customer complaints actively and ensure its resolution on time. • Take orders and calculate the charges by processing customers’ information. • Answer customer questions and maintain healthy relationships with the customers. • Review customer accounts for any changes. • Resolve customer complaints on time and ensure the quality of services is maintained. • Handle change in policies of the company and explain them to the customer. • Generate sales leads for our clients. • Maintain a record of all the tasks undertaken and submit it to the higher management.

🎯 Requirements

• Bachelor’s degree in any discipline. • High School Diploma with relevant experience will also be considered. • 2+ years of experience as a Sales Representative or Front Desk Representative or related role in the Customer Service industry. • Excellent knowledge about CRM Softwares like Zoho, Zendesk, etc. • Knowledge of social media will be an added benefit. • Ability to provide results under pressure. • Excellent communication and interpersonal skills. • Good problem-solving skills.