IT Help Desk Technician

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Darkhorse Tech, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

⚕️ Healthcare Insurance

🔒 Cybersecurity

Healthcare Insurance • Cybersecurity • IT Services

Darkhorse Tech, Inc. is a company specializing in IT solutions tailored specifically for dental practices. With a focus on providing seamless and reliable IT services, they assist dental offices in maintaining HIPAA compliance and integrating technology across multiple practices. Their dedicated team offers rapid response support, ensuring dental professionals can concentrate on patient care rather than IT issues.

📋 Description

• Provide excellent customer service via phone and remote technical support • Walk clients through diagnostic procedures to identify and resolve errors • Communicate with vendors to request service, update, and resolve open tickets • Adhere to established methods for responding to and documenting support requests • Perform maintenance tasks on end user devices • Provide ongoing user training and self-fix solutions to clients • Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment • Handle technical requests such as password resets, drive mapping, and user accounts setup • Provide limited Saturday coverage as part of an on-call rotation schedule • Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients’ printers, wireless network configuration, server-based print queues, antivirus and firewall programs, Microsoft Windows 7 and newer operating systems, Microsoft Office 2010 and newer; Microsoft Office 365; Apple OS, and more

🎯 Requirements

• 1-2 years of tech support experience is preferred • 1-2 years of customer service experience • Bachelor’s degree in Information Technology or Computer Science is preferred