Darktrace
1001 - 5000 employees
Founded 2013
🔒 Cybersecurity
🤖 Artificial Intelligence
💰 Post-IPO Secondary - Darktrace on 2020-03
Cybersecurity • Artificial Intelligence
Darktrace is an AI-native cybersecurity company that delivers autonomous detection and response across network, email, cloud, endpoint, OT and identity environments. Its ActiveAI Security Platform uses self-learning machine learning models that learn an organization’s unique normal to spot novel and subtle threats, provide real-time detection, and take targeted autonomous actions to contain attacks. Darktrace serves enterprises and organizations worldwide with cloud-native, AI-driven security products, threat investigations, incident readiness services, and integrations for comprehensive cyber resilience.
Cyber Support Engineer
🔥 9 minutes ago
🗣️🇯🇵 Japanese Required
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Darktrace
1001 - 5000 employees
Founded 2013
🔒 Cybersecurity
🤖 Artificial Intelligence
💰 Post-IPO Secondary - Darktrace on 2020-03
Cybersecurity • Artificial Intelligence
Darktrace is an AI-native cybersecurity company that delivers autonomous detection and response across network, email, cloud, endpoint, OT and identity environments. Its ActiveAI Security Platform uses self-learning machine learning models that learn an organization’s unique normal to spot novel and subtle threats, provide real-time detection, and take targeted autonomous actions to contain attacks. Darktrace serves enterprises and organizations worldwide with cloud-native, AI-driven security products, threat investigations, incident readiness services, and integrations for comprehensive cyber resilience.
📋 Description
• Responding to support requests in the Darktrace Customer Portal • Proactively initiating and joining client calls to resolve issues • Manning the support line during shifts • Explaining software features to help customers maximize the platform's potential • Ensuring smooth and efficient customer deployments • Assisting our Japanese clients with Post sales queries and issue resolutions • Liaising between the development team and customers to resolve issues • Supporting technical cross-functional teams around technical deployment aspects
🎯 Requirements
• Ability to work both independently and as a team in triaging and diagnosing issues (Essential) • Business Literacy of the Japanese Language (Essential) • Good understanding of Japanese work culture • Proven ability to work with data and analytical tools (Essential) • Excellent interpersonal/communication skills in both English and Japanese, both verbal and written (Essential) • Tenacious, driven & ambitious (Essential) • Able to work weekends/Public Holidays (Essential) • An understanding of general networking and cyber security technologies (Desirable) • Experience of support and incident response procedures and practices is an advantage (Desirable) • No prior knowledge is required, but an interest in the field and willingness to learn is essential.
🏖️ Benefits
• Hybrid working • Professional development opportunities
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