IA Operations Executive – Junior/Semi Senior

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🕒 December 1, 2025

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Darwin AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

<Darwin AI> Darwin AI is a company that provides AI-powered digital employees to automate customer conversations and repetitive business tasks. Their platform integrates with CRMs, messaging channels (WhatsApp, Instagram, calls) and internal systems to handle lead qualification, inbound/outbound sales outreach, customer support (CSAT/NPS), post-sale engagement, and collections. Darwin AI offers a SaaS-style service focused on accuracy and supervised automation (human escalation, audits, testing) and targets other businesses across industries like retail, real estate, education, and automotive to boost efficiency and conversions.

📋 Description

• - Carry out the onboarding process of new client accounts, ensuring all necessary information is collected and configured for a successful launch. • - Conduct kick-off meetings with clients to align expectations, gather requirements, and walk them through the onboarding journey. • - Build and configure AI assistants using internal tools, based on client needs and business logic. • - Collaborate with Sales, Customer Support, and Product teams to ensure a seamless handoff and a unified client experience. • - Maintain clear and consistent communication with clients through WhatsApp, following up regularly to resolve blockers and ensure progress. • - Deliver the first version of the AI promptly and ensure it meets quality standards before going live. • - Monitor and manage onboarding timelines, ensuring accounts are launched within the SLA and not flagged as churn risks. • - Provide initial training and resources to help clients test and understand their AI agent.

🎯 Requirements

• - Proven experience in Customer Experience, Onboarding, or Technical Support roles. • - Ability to analyze client needs and translate them into technical configurations. • - Experience creating and managing JSONs, and understanding of structured logic flows. • - Familiarity with automation tools like Zapier is a plus. • - Strong organizational skills, with the ability to manage multiple onboarding projects in parallel. • - Team player who can collaborate across departments and adapt to dynamic environments. • - A strong passion for technology, innovation, and artificial intelligence. • - Excellent verbal and written communication skills, with a proactive, client-first attitude.

🏖️ Benefits

• ● **Language Classes:** Access to language classes (English, Portuguese, Spanish) to enhance communication skills. • ● **OpenAI Premium License:** Complimentary access to an OpenAI premium license for personal or professional use. • ● **Paid Time Off:** Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance. • ● **Soft Hybrid Work: **We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like!