Account Director

Job not on LinkedIn

🕒 August 7

🇿🇦 South Africa – Remote

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

👻 Ghost score 51%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DataEQ

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

DataEQ is a pioneering data as a service company, specializing in structuring social data through the integration of artificial intelligence and human oversight. This approach enables DataEQ to provide powerful insights into customer experience, customer service, governance, risk, and reputation management. The company offers solutions geared towards optimizing customer journeys, improving service response times, and protecting organizational reputation by identifying critical social media conversations in real time. Trusted by leading global organizations, DataEQ's technology underpins a comprehensive strategy aligning market conduct, risk management, and ESG frameworks.

📋 Description

• Manage and grow a portfolio of enterprise client accounts • Build and nurture trusted relationships with senior client stakeholders • Identify upselling and cross-selling opportunities • Lead renewals and manage RFP/RFQ processes as required • Prepare cost estimates and client proposals • Collaborate with Finance to resolve billing and payment matters • Coordinate with Product, Analytics, and Delivery teams to meet client needs • Monitor deliverable quality and impact against client goals • Manage account planning, forecasting, and performance reporting • Identify and mitigate risks to client satisfaction and retention • Support and mentor junior Account Managers where applicable • Report account performance and pipeline to senior leadership • Serve as the primary point of contact for assigned accounts • Report to the MD of the DataEQ Core division

🎯 Requirements

• Tertiary qualification in a relevant field • 3-5 years of experience in a client-facing or account management role, preferably in tech, consulting SaaS, or data-driven services • Strong verbal, written, and presentation communication skills • Commercial mindset with experience supporting revenue growth • Proactive and solutions-oriented, with strong attention to detail • Ability to work independently and manage competing priorities in a fast-paced environment • Comfortable with MS Office and web-based client management tools • People management or mentorship experience is a bonus • Consulting, customer success, or data solution delivery background is a bonus • Experience in financial services, telecoms, or retail industries is a bonus • Familiarity with customer data, sentiment analysis, or social listening platforms is a bonus

🏖️ Benefits

• Remote-first work culture with flexibility and autonomy • Generous bonus structure • Generous annual leave • Birthday lie-in • Long-term service compensation after 5 years and 10 years • Pension and group life insurance (compulsory) • Optional medical aid • Work-from-home set-up, including a contribution towards WFH expenses • Access to co-working spaces in Johannesburg and Cape Town • Regular team updates • Fun social events and opportunities to connect informally

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