Customer Success Manager

🕒 May 16

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DataGrail

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

📋 Compliance

☁️ SaaS

🔐 Security

💰 $45M Series C on 2022-10

Compliance • SaaS • Security

DataGrail is a comprehensive data privacy platform designed to help companies navigate data privacy concerns by automating tasks, minimizing risk, and strengthening customer trust. The platform offers solutions like data mapping, consent management, and risk monitoring, with extensive integrations to streamline compliance with privacy regulations like GDPR and CPRA. DataGrail stands out for its ease of use, rapid implementation, and focus on reducing manual workflows for data privacy management.

📋 Description

• Own the customer journey from onboarding through long-term success and retention. • Lead customer onboarding and implementation projects, coordinating timelines, stakeholders, and delivery milestones. • Drive platform adoption and customer value by helping organizations operationalize privacy best practices. • Build trusted relationships with customer stakeholders, including privacy, security, legal, and executive teams. • Proactively monitor customer health, identify churn risks early, and drive resolution plans. • Partner cross-functionally with Solutions Architects, Product, Support, and Sales to improve the customer experience. • Identify opportunities to improve onboarding workflows, customer engagement, and operational scalability. • Advocate for customer needs and share actionable feedback to help shape product improvements

🎯 Requirements

• Experience in customer success, onboarding, implementation management, or customer-facing SaaS roles • Strong understanding of privacy operations and data privacy regulations such as GDPR and CCPA • Experience working with privacy platforms or related technologies, including tools like DataGrail • Strong project management and problem-solving skills with the ability to manage multiple customer priorities • Ability to build trusted relationships with both technical and business stakeholders • Clear communication skills and confidence working with customer leadership teams • Ability to proactively identify customer risks, drive adoption, and improve customer outcomes • Passion for customer success, privacy, and helping organizations navigate evolving compliance challenges

🏖️ Benefits

• equity • health, dental & vision insurance • remote-first working environment • 401k savings plan • parental leave • wellness benefits • flexible time off • paid holidays • work from home stipend