IT Support Specialist, French, Technology

🔥 1 minute ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 19%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DATAGROUP

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1983

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

DATAGROUP is a leading provider of IT outsourcing and consulting services, offering a comprehensive range of solutions including cloud services, application management, and IT security. With a strong focus on customer satisfaction and standardized services, DATAGROUP ensures a seamless IT operation for companies by providing modular and customizable solutions such as the CORBOX. Based in Germany, the company's operations are certified for security and quality, making it a reliable partner for diverse industries, including finance and public sector.

📋 Description

• Act as the first point of contact for addressing customers’ technical challenges • Provide customers with fast and competent support • Document and classify tickets in the ticketing system • Manage and administer requests in the ServicePortal (Monday to Friday, between 6:00 a.m. and 6:00 p.m.; maximum 5 days per week and 8 hours per day) • Forward tickets to second-level support teams • Manage and monitor tickets in accordance with service level agreements (SLAs) • Provide friendly and competent support to French-speaking customers

🎯 Requirements

• IT background through completed IT training, a completed degree in IT, or professional experience in an IT service desk role • Customer-focused and service-oriented approach to work • Quick learner with strong comprehension skills • Structured approach to work • Excellent communication skills and strong command of language • Very good German language skills, both written and spoken • Very good English language skills (B2), both written and spoken • Very good French language skills (B2), both written and spoken • Ability to support French-speaking customers clearly and competently

🏖️ Benefits

• Permanent employment on a full-time or part-time basis • Generous home-office policy with state-of-the-art IT equipment • Location-independent remote work possible • Subsidy toward prescription computer glasses • Weekly exercise program • Bike leasing program • Regular provision of fresh fruit and vitamins • Support for sports and fitness activities • Germany-wide public transport ticket for €35 • Personalized onboarding from experienced professionals • Feel-good management • Free professional development opportunities • Various additional benefits • Company breakfasts • Celebrations and team events • High appreciation, with short communication and decision-making channels

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