Senior IT Support Specialist – Hosting

Job not on LinkedIn

🕒 4 days ago

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

💻 IT Support

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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dataforest

WebsiteLinkedInAll Job Openings

11 - 50 employees

🔒 Cybersecurity

🔐 Security

Cybersecurity • Security

dataforest is an online service that appears to provide bot-detection and automated-abuse protection for websites. The provided site text shows JavaScript-based visitor checks, anti-bot challenge messages (no CAPTCHA), and references an engine named “Anubis,” indicating the company runs traffic verification and site-protection tooling, likely focused on distinguishing real visitors from automated bots. The messages also note operation in Germany and emphasize privacy/no tracking.

📋 Description

• Handle complex L2 tickets as part of day-to-day operations • Perform in-depth troubleshooting at the application, system, and platform levels • Handle virtualization, HA, storage, firewall, VPN, performance, and stability incidents • Carry out complex migrations • Coordinate incidents, prioritize tickets, and derive concrete improvements from outages and disruptions • Further develop runbooks, escalation rules, minimum ticket data requirements, and support procedures • Provide technical coaching to L1/L2 colleagues • Review procedures and share knowledge • Coordinate the technical response during critical incidents

🎯 Requirements

• In-depth knowledge of Linux and service stacks • Experience with web servers such as NGINX and Apache • Experience with PHP runtimes, databases, caching layers, and reverse proxies such as HAProxy and Traefik • Knowledge of typical hosting architectures, including application/database separation, replication, and clustering • Experience with virtualized environments, HA concepts, and storage technologies such as Proxmox, KVM, and Ceph, or equivalent technologies • In-depth troubleshooting at the application, system, and platform levels • Ability to consider dependencies and the impact on other systems • Ability to support colleagues’ professional development, establish standards, and improve ways of working • Good command of German • Good command of English for customer communication, documentation, and communication with vendors • Plus: Proxmox/Ceph specialization, IaC/Ansible, firewall/VPN/WAF experience, complex migration projects, and monitoring/observability expertise

🏖️ Benefits

• 100% remote work • Free choice of hardware • Linux setups explicitly welcome • Home office allowance • 30 days of paid vacation • Professional development opportunities in systems administration, networking, or software development • Support for professional development • Small team with close, personal collaboration

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