IT Support Specialist, French

🔥 1 minute ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DATAGROUP

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1983

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

DATAGROUP is a leading provider of IT outsourcing and consulting services, offering a comprehensive range of solutions including cloud services, application management, and IT security. With a strong focus on customer satisfaction and standardized services, DATAGROUP ensures a seamless IT operation for companies by providing modular and customizable solutions such as the CORBOX. Based in Germany, the company's operations are certified for security and quality, making it a reliable partner for diverse industries, including finance and public sector.

📋 Description

• Serve as the first point of contact for customers facing technical challenges • Provide technical support to French-speaking customers • Document and classify tickets in the ticketing system • Manage and administer requests in the ServicePortal from Monday to Friday between 6:00 a.m. and 6:00 p.m., for a maximum of 5 days per week and 8 hours per day • Escalate tickets to the appropriate second-level support teams • Manage and monitor tickets in accordance with Service Level Agreements (SLAs)

🎯 Requirements

• IT background through completed IT training, a completed degree in IT, or professional experience in an IT Service Desk role • Customer-focused and service-oriented approach • Quick learner with strong comprehension skills • Structured and organized working style • Excellent communication skills and strong verbal and written expression • Excellent written and spoken German • Very good written and spoken English (B2) • Very good written and spoken French (B2) • Ability to support French-speaking customers clearly and competently

🏖️ Benefits

• Permanent employment on a full-time or part-time basis • Generous home-office policy with state-of-the-art IT equipment • Location-independent remote work available • Subsidy for prescription computer glasses • Weekly exercise program • Bike leasing program • Regular vitamin supplements • Support for sports and fitness activities • Deutschlandticket for €35 • Personalized, expert onboarding • Feel-good management • Free professional development opportunities • Various additional benefits • Company breakfast • Celebrations and team events • High appreciation, short communication channels, and fast decision-making processes