Ticket and Process Manager for the IT Enterprise area

🕒 December 11, 2025

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DATAGROUP

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1983

🤝 B2B

☁️ SaaS

🔒 Cybersecurity

B2B • SaaS • Cybersecurity

DATAGROUP is a leading provider of IT outsourcing and consulting services, offering a comprehensive range of solutions including cloud services, application management, and IT security. With a strong focus on customer satisfaction and standardized services, DATAGROUP ensures a seamless IT operation for companies by providing modular and customizable solutions such as the CORBOX. Based in Germany, the company's operations are certified for security and quality, making it a reliable partner for diverse industries, including finance and public sector.

📋 Description

• In this exciting interface role, you will work together with our business and leadership teams to drive the operational and strategic development of our ticket management and internal IT processes in a complex enterprise environment. • You will take full responsibility for planning, managing and implementing internal projects within the enterprise domain. • You will coordinate resources, dependencies, schedules and deliverables — always with an eye on efficiency and quality. • You will analyze, document and optimize existing technical and organizational processes together with the business teams. • You will identify improvement potentials and implement them in a practical way. • You will evaluate project metrics and derive well-founded recommendations for management. • You will be responsible for central ticket management in our “Server & Infrastructure” area — from intake to distribution. • You will monitor ticket handling according to ITIL standards and ensure its quality. • In incident situations, you will identify and activate the necessary resources.

🎯 Requirements

• Ideally you have completed vocational training as an IT specialist with a focus on system integration, or as a career changer you have several years of professional experience in IT support. • You possess broad knowledge in the IT infrastructure domain, ideally with a focus on virtualization, servers or storage. • You have initial experience in steering and coordinating innovation projects — in alignment with various technical teams. • You have good ITIL knowledge and ideally hold a certification (or are willing to obtain one as part of your role with us). • You enjoy working with processes and analyzing complex matters. • You demonstrate strong customer orientation and a pronounced service mindset. • You like coordinating and follow tasks through until they are resolved. • You are proficient in German (written and spoken) and have good English skills.

🏖️ Benefits

• Individual onboarding with a personal mentor — you won’t be thrown into the deep end. • No day is the same: challenging, varied, autonomous — but never boring. • Flat hierarchies instead of bureaucratic channels. Say it directly. • Flexibility as you need it: hybrid work, flexible hours, additional vacation days — this is our practice. • Modernly equipped offices: height-adjustable desks, two monitors, quiet zones and open spaces — just the way you like it. • JobRad & team spirit: whether road bike or e-bike — we take care of your new ride. And yes, we celebrate sports together (including sponsorship!). • Retirement provision? We have one, generally with an employer contribution. • Well prepared for the future. • Our corporate benefits invite you to shop and enjoy experiences.