Technical Account Manager

🕒 August 20

🇫🇷 France – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dataiku

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 $400M Series E on 2021-08

Consulting • Logistics • Healthcare

Dataiku is the platform for Everyday AI, systemizing the use of data for exceptional business results. Organizations that use Dataiku elevate their people (whether technical and working in code or on the business side and low- or no-code) to extraordinary, arming them with the ability to make better day-to-day decisions with data. More than 450 companies worldwide use Dataiku to systemize their use of data and AI, driving diverse use cases from fraud detection to customer churn prevention, predictive maintenance to supply chain optimization, and everything in between.

📋 Description

• Collaborate with customers and internal account teams to identify priorities and develop engagement plans • Manage project milestones with Customer Success Managers and clients • Contribute to deliverables, provide status updates, and identify and mitigate issues and risks • Serve as the central point for client technical information and contribute to account strategy • Support Field Engineering through documentation, process improvements, and knowledge sharing • Advise client teams on Dataiku platform architecture, deployment, operations, upgrades, usage, security, data management, compute resources, ML-Ops, monitoring, and scaling • Assist clients with product integration and troubleshoot technical challenges • Capture client feedback and feature requests for Product and Engineering teams • Advise client technology leaders on complementary technologies and long-term technical strategy • Explore and support advanced Dataiku use cases including edge computing, deep learning, and MLOps • Complete the stated hiring process, including recruiter call, hiring manager interview, technical home assessment, assessment debrief, customer-facing situational peer interview, and final VP interview

🎯 Requirements

• 7+ years of experience in a customer-facing technical role • Professional proficiency in French and English • Strong communication and client relationship skills • Experience supporting both pre- and post-sales engagements • Proficiency in Linux system administration, including networking • Experience with identity and access management tools (e.g., LDAP, Kerberos, Active Directory, IAM) • Hands-on experience with cloud platforms (AWS, Azure, GCP) • Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning • Familiarity with the Hadoop and/or Spark ecosystems • Experience with Python • Data-Science knowledge • Basic knowledge of Java • Familiarity with ML-Ops practices and tools

🏖️ Benefits

• Personal growth opportunities • Equal opportunity employment practices • Reasonable accommodation support