Vice President, AI Technical Success

August 28

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

💵 $260k - $360k / year

⏰ Full Time

🔴 Lead

🤖 Artificial Intelligence

🦅 H1B Visa Sponsor

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DataRobot

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Artificial Intelligence • Enterprise • SaaS

DataRobot is a company that provides an AI platform and applications designed to integrate into core business processes. The company offers Enterprise AI Suite, AI Apps, and AI Platform services, which include Generative AI, Predictive AI, AI Governance, and AI Observability. DataRobot aims to help businesses develop, deliver, and govern AI solutions at scale, supporting industries such as energy, financial services, healthcare, manufacturing, and the public sector. With a focus on maximizing business impact and minimizing risk, DataRobot provides solutions that expedite deployment and secure numerous predictions each day.

501 - 1000 employees

Founded 2012

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

📋 Description

• DataRobot delivers AI that maximizes impact and minimizes business risk. • The Vice President, AI Technical Success is an executive leader responsible for defining and executing the global strategy for enabling customers to rapidly adopt DataRobot. • The Technical Success team will work hand in hand with AI Engineers and App developers at customers to ensure customers achieve maximum value from DataRobot’s Agentic platform. • This role oversees a multi-regional team of AI Technical Success Managers, driving adoption, expansion, and long-term retention through scalable, high-impact post-sales technical engagement. • Partner cross-functionally with Account Management, Professional Services, Product, and Engineering to align technical delivery with business outcomes, drive customer value realization, and influence product strategy. • Accountable for the function’s operational performance, P&L alignment, and organizational scalability as the company grows.

🎯 Requirements

• 15+ years in post-sales technical/solution engineering/professional services roles (e.g., AI Engineer, Solutions Consultant, Customer Success Engineering). • 5+ years in people leadership roles, including managing managers and multi-regional teams. • 3–5+ years in a senior leadership/executive role with direct accountability for revenue retention, adoption, or expansion metrics. • Proven track record of building scalable technical success or professional services functions in high-growth SaaS companies. • Bachelor’s degree in a technical, business, or related field (advanced degree preferred). • Deep expertise in AI, Agents, GenAI engineering, SaaS delivery, and enterprise customer success models. • Exceptional leadership skills with a proven ability to manage managers, scale global teams, and drive organizational transformation. • Strong executive presence with the ability to influence C-suite stakeholders internally and externally. • Skilled in translating complex technical capabilities into clear business outcomes and ROI narratives. • Proficient in building and operating against KPIs, financial models, and resource plans.

🏖️ Benefits

• Medical, Dental & Vision Insurance, Flexible Time Off Program, Paid Holidays, Paid Parental Leave, Global Employee Assistance Program (EAP) and more!