Manager, Retrieval Operations

🔥 19 hours ago

🇺🇸 United States – Remote

💵 $94k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Datavant

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 $40M Series B on 2020-10

Healthcare Insurance • SaaS • Enterprise

Datavant is a company that provides a platform and network focused on making health data secure, accessible, and usable across the healthcare ecosystem. With a focus on data connectivity and interoperability, Datavant facilitates the movement of healthcare records across a vast network of organizations, including hospitals, clinics, health systems, and data partners. Their suite of products and solutions covers areas such as health data exchange, data transformation, and privacy compliance, serving various clients including health plans, healthcare providers, life sciences, and government organizations. Datavant's mission is to advance human health through improved data exchange and analytics.

📋 Description

• Lead daily retrieval operations, ensuring teams hit quality, turnaround time, and productivity goals. • Monitor queues, volumes, and workflow health, adjusting plans as conditions change. • Own execution during busy periods, escalations, and unexpected challenges to ensure continuity of operations and timely delivery. • Keep inventory moving by setting clear priorities and delegating execution through the team, proactively flagging risks early before they escalate. • Manage and support team members with a strong emphasis on coaching, vendor performance management, and career development opportunities. • Provide regular feedback through one-on-ones, side-by-side coaching, and ongoing check-ins. • Foster an environment where expectations are clear, support is accessible, and team members are positioned for success. • Partner on hiring, onboarding, and training to build strong, engaged teams. • Use performance data and team feedback to identify opportunities to improve operational effectiveness. • Support process changes, system updates, and new workflows by guiding teams through adoption. • Share best practices to improve consistency and efficiency in day-to-day operations. • Support translating improvement ideas into practical, sustainable changes. • Serve as an operational point of contact for assigned clients and internal partners. • Communicate clearly and proactively with stakeholders about performance and priorities. • Work closely with cross-functional teams such as Business Intelligence, Product, and Client Success. • Participate in projects and working groups that support the advancement of retrieval operations.

🎯 Requirements

• Bachelor’s degree in a related field or equivalent practical experience • 4+ years of related professional experience, including at least 2 years in a people leadership or supervisory role • Working knowledge of provider record retrieval processes • Experience leading frontline, production-based operations with close involvement in daily execution • Demonstrated ability to coach, develop, and retain high-performing teams • Strong organizational, problem-solving, and decision-making skills with attention to detail • Ability to balance accountability with empathy, particularly during high-volume or high-pressure periods • Collaborative leadership style with strong interpersonal and communication skills • Comfort prioritizing and adapting in a fast-paced, team-based environment • Experience using data to guide decisions, manage KPIs, and set operational priorities • Proven track record driving process improvements and supporting change adoption • Ability to delegate effectively while setting clear expectations and maintaining oversight • Proactive approach to identifying risks and addressing issues early • Flexibility to work outside standard hours as needed and travel up to 10% • Experience in healthcare insurance, risk adjustment, or healthcare/health IT environments preferred

🏖️ Benefits

• Equal Employment Opportunity employer • Total rewards strategy that powers a high-growth, high-performance company • Diverse team where all members belong and thrive