Operations Manager

3 days ago

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Datavant

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Healthcare Insurance • SaaS • Enterprise

Datavant is a company that provides a platform and network focused on making health data secure, accessible, and usable across the healthcare ecosystem. With a focus on data connectivity and interoperability, Datavant facilitates the movement of healthcare records across a vast network of organizations, including hospitals, clinics, health systems, and data partners. Their suite of products and solutions covers areas such as health data exchange, data transformation, and privacy compliance, serving various clients including health plans, healthcare providers, life sciences, and government organizations. Datavant's mission is to advance human health through improved data exchange and analytics.

201 - 500 employees

Founded 2017

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 $40M Series B on 2020-10

📋 Description

• Oversee regional staff and day-to-day operations of identified locations and work to standardize operations with all cross functional teams and departments, internal and external to Datavant. • Escalates customer issues/concerns/problems in a pro-active and timely manner. • Demonstrates a solid understanding of the meaningful financial metrics driving the Company business including revenue mix, revenue per business day, labor per payroll day, and labor productivity standards and utilizes this information to manage his/her operations. • Will have a comprehensive understanding of workflow and how to optimally use Company technology at all assigned field locations. • Will have a comprehensive understanding of all new product lines and will be responsible for ensuring that staff are trained on all new products. • Recruits and hires competent, qualified staff commensurate with defined job responsibilities. • Ensures that staff is oriented, timely trained and the competence of staff is assessed annually. • Support a service operations environment that focuses on customer satisfaction through service delivery excellence and Quality Improvement processes. • Ensure that deadlines are met and respond to emails, phone messages, and other requests for information timely. • Administers payroll bi-weekly. • Conducts accurate, meaningful & timely performance management reviews and appraisals with progressive disciplinary actions carried out fairly and consistently, according to policies, procedures and laws/regulations. • Troubleshoot equipment issues enlisting Help Desk to resolve all escalated matters. • Adheres to Code of Conduct policy. • Responsible for upholding security and confidentiality regulations, and facility policies and procedures for access and review of all medical records. • Meet with Directors, Administrators, or COO’s to discuss service issues/opportunities and resolve complaints timely. • Provide quality service to ensure 100% member retention; Quarterly Member consults with facility/site management. • Customer Retention and Satisfaction. • Organize and conduct Monthly and Quarterly Business Reviews with customer per region. • Ensure monthly staff meetings, daily huddles are maintained per site.

🎯 Requirements

• A High School Diploma or GED, • Must be 18 years of age or older • Must have valid driver’s license • Driving record and Proof of Insurance that is acceptable per company’s driver policy • Demonstrated ability to lead people and achieve defined results • Exceptional organizational and multi-tasking skills to manage competing priorities • Proven track record for problem analysis and resolution at both a strategic and functional level • Excellent written, oral and interpersonal communication skills • Ability to Telecommute per HR requirements • Proficient skillset with Microsoft Office suite and ability to learn new technology software platforms • Ability to travel as needed/ required for the position

🏖️ Benefits

• Health insurance • 401(k) • Paid time off • Professional development • Remote work options • Quality Improvement processes