Senior UX Designer, Provider Experience

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Datavant

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 $40M Series B on 2020-10

Healthcare Insurance • SaaS • Enterprise

Datavant is a company that provides a platform and network focused on making health data secure, accessible, and usable across the healthcare ecosystem. With a focus on data connectivity and interoperability, Datavant facilitates the movement of healthcare records across a vast network of organizations, including hospitals, clinics, health systems, and data partners. Their suite of products and solutions covers areas such as health data exchange, data transformation, and privacy compliance, serving various clients including health plans, healthcare providers, life sciences, and government organizations. Datavant's mission is to advance human health through improved data exchange and analytics.

📋 Description

• Define and maintain the overall experience architecture of Provider Console — how features connect, how providers navigate, and how new capabilities get introduced without adding cognitive load • Identify and resolve inconsistencies across product surfaces that have grown independently — navigation patterns, terminology, interaction models • Design for provider journeys that span multiple products, not just individual feature moments • Build and maintain a shared component library and pattern documentation for Provider Console, in coordination with the broader design system • Lead the design effort to reduce provider reliance on support — map where and why providers call or email today, and systematically design those friction points out • Design transparent, real-time status experiences so providers always know where their request stands without asking • Create onboarding and setup flows that enable providers to configure their own credentials, users, and preferences without implementation support • Design proactive notification and alert systems that surface the right information at the right time, reducing the need for providers to go looking • Evaluate and design for progressive disclosure — showing providers the right level of complexity based on their role and context • Conduct provider research — both with external provider organizations and internal teams who proxy for provider needs — to ground design decisions in real behavior • Analyze support ticket data, call drivers, and AM escalations to identify the highest-impact self-service opportunities • Run usability testing on new workflows before they ship, with a particular focus on onboarding and first-time experiences • Maintain a clear point of view on what providers need most and bring that perspective into roadmap and prioritization conversations • Partner closely with the Provider Console PM, engineering team, and adjacent product teams (RM+, HealthForms, Provider Exchange) as new capabilities get integrated • Work with Solutions Consulting and Account Management teams who have direct provider relationships and field feedback daily • Communicate design decisions clearly — including what you explored and why you landed where you did • Push for quality: specs that leave no room for ambiguity, prototypes that test what matters, and delivery that matches design intent

🎯 Requirements

• 5+ years of UX design experience, with a portfolio that shows platform thinking — not just individual features • Demonstrated experience designing multi-product or multi-surface platforms where consistency and navigation architecture were a core part of the challenge • A track record of designing for self-service: reducing the need for human intervention in complex workflows through better UX • Strong information architecture and interaction design skills — you think at the system level and the interaction level simultaneously • Experience conducting and synthesizing user research, including working with business stakeholders as proxies when direct access is limited • Comfort working across product and engineering teams where your work has dependencies — and creating dependencies for others • Strong written and verbal communication; you can articulate design strategy, not just present comps.

🏖️ Benefits

• 25 vacation days • Daily in-office lunch stipend (and a fully stocked kitchen) • Hybrid work model: 2 days/ week in our office in Gracia • Commitment to professional development opportunities • Employee-led initiatives including annual company-wide innovation day & DEI resource groups • Comprehensive private health coverage w/ out-of-network reimbursements options • Flexible remuneration with Cobee (Restaurant, Transportation, Nursery) • Peer & company recognition programs • Monthly educational lunch & learns