Senior Service Cloud Solution Architect/Manager

Job not on LinkedIn

🕒 October 17, 2025

🗽 New York – Remote

🗽 New York – Remote

💵 $180k / year

⏳ Contract/Temporary

🟠 Senior

💻 Solutions Engineer

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DAWAR CONSULTING INC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

⚕️ Healthcare Insurance

👥 HR Tech

☁️ SaaS

Healthcare Insurance • HR Tech • SaaS

DAWAR CONSULTING INC. is a trusted provider of workforce solutions and professional services tailored for the Medical Science industry. Specializing in Human Capital Management (HCM) and ITSM consulting, DAWAR offers expert implementation of SaaS and Cloud-based solutions from platforms like Workday and ServiceNow. Their comprehensive staffing services include global talent acquisition, recruitment process outsourcing, and staff augmentation, ensuring that they connect skilled professionals with career opportunities while enhancing organizational productivity and efficiency.

📋 Description

• Act as a Service Cloud SME, defining architecture standards, governance, and best practices. • Architect and implement Service Cloud features (Case Management, Omni-Channel, Knowledge, Entitlements, automation with Flows/Apex). • Integrate Service Cloud with external systems (ERP, CTI, portals, knowledge systems) using tools like MuleSoft, Boomi, or Informatica. • Define data models, automation, security, and performance standards. • Provide thought leadership on Service Cloud roadmap, emerging features (Einstein AI, Case Swarming). • Collaborate with business stakeholders, bridging business and technical needs. • Lead and mentor Salesforce developers, admins, and junior team members.

🎯 Requirements

• 5+ years in software/system/enterprise architecture • Proven expertise in Salesforce platform and Service Cloud capabilities • Experience with complex, large-scale implementations, SaaS/PaaS, and integrations • Strong skills in enterprise app integration, AI/analytics, and data management • Excellent communication, leadership, and problem-solving skills.

🏖️ Benefits

• Medical • Dental • Vision • Paid Sick leave • 401K