Director, Customer Success

Job not on LinkedIn

🔥 23 minutes ago

🌴 South Carolina – Remote

🌴 South Carolina – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform (offered by Ceridian) that provides payroll, workforce management, time & attendance, benefits administration, talent management, scheduling, and HR tools. Delivered as a SaaS solution, Dayforce is aimed at employers and HR/finance departments to manage the employee lifecycle, payroll compliance, scheduling and analytics across organizations.

📋 Description

• Lead Customer Service and Demand Planning teams across the Wikoff network • Oversee order management, backlog visibility, customer communication, and issue resolution • Develop demand forecasts using sales history, customer input, market trends, and commercial plans • Partner with Commercial to validate customer demand, new business, risks, and service expectations • Align demand signals with Production, Procurement, Inventory, Supply Chain, and Finance • Support the S&OP process through demand reviews, reporting, and cross-functional alignment • Drive service KPIs, forecast accuracy, inventory impact, OTIF, and order accuracy performance • Standardize service workflows, planning cadence, reporting, and communication protocols • Resolve escalated customer issues and drive root cause corrective actions

🎯 Requirements

• 10+ years in customer service, demand planning, S&OP, or supply chain leadership • Manufacturing, chemical, coatings, ink, or industrial experience preferred • Strong ERP, forecasting, order management, and reporting capability • Proven ability to lead teams and improve service, planning, and inventory performance • Experience working across Commercial, Operations, Procurement, Finance, and Production • Strong communication, problem-solving, and cross-functional leadership skills