Customer Service Representative, Bilingual

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform from Ceridian that provides payroll, HR, benefits administration, talent management, workforce management (time & attendance, scheduling), and workforce analytics. Offered as a SaaS solution to mid-market and enterprise employers, Dayforce consolidates employee lifecycle functions and payroll in a single application to streamline workforce processes and compliance.

📋 Description

• Responds to borrower inbound calls concerning their account, ensuring high quality service, adhering to productivity, and regulatory requirements. • Researches customer issues and works towards resolution when needed. • Updates servicing system with relevant notes/comments. • Prioritizes the needs of the business, completing assigned outbound calls as inbound call volume permits. • Completes follow-up tasks to ensure customer satisfaction and resolution. • Miscellaneous duties as assigned.

🎯 Requirements

• High school diploma or equivalent required • General call center experience preferred • Experience with loan servicing a plus • Experience using specified second language in a professional capacity is preferred. Language testing may be required. • Effective verbal and written communication skills in both English and specified second language. • Strong customer service skills • Ability to problem-solving • Ability to work in a fast-paced environment • Ability to multi-task and manage time effectively • Working knowledge of Microsoft Windows applications