Dayforce
5001 - 10000 employees
👥 HR Tech
☁️ SaaS
🏢 Enterprise
💰 $1G Post-IPO Debt - Dayforce on 2024-03
HR Tech • SaaS • Enterprise
Dayforce is a cloud-based human capital management (HCM) platform from Ceridian that provides payroll, HR, benefits administration, talent management, workforce management (time & attendance, scheduling), and workforce analytics. Offered as a SaaS solution to mid-market and enterprise employers, Dayforce consolidates employee lifecycle functions and payroll in a single application to streamline workforce processes and compliance.
Customer Service Representative
Job not on LinkedIn
🔥 2 minutes ago
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Dayforce
5001 - 10000 employees
👥 HR Tech
☁️ SaaS
🏢 Enterprise
💰 $1G Post-IPO Debt - Dayforce on 2024-03
HR Tech • SaaS • Enterprise
Dayforce is a cloud-based human capital management (HCM) platform from Ceridian that provides payroll, HR, benefits administration, talent management, workforce management (time & attendance, scheduling), and workforce analytics. Offered as a SaaS solution to mid-market and enterprise employers, Dayforce consolidates employee lifecycle functions and payroll in a single application to streamline workforce processes and compliance.
📋 Description
• Responds to borrower inbound calls concerning their account, ensuring high quality service, adhering to productivity, and regulatory requirements. • Researches customer issues and works towards resolution when needed. • Updates servicing system with relevant notes/comments. • Prioritizes the needs of the business, completing assigned outbound calls as inbound call volume permits. • Completes follow-up tasks to ensure customer satisfaction and resolution. • Miscellaneous duties as assigned.
🎯 Requirements
• High school diploma or equivalent required • General call center experience preferred • Experience with loan servicing a plus • Strong customer service skills • Ability to problem-solving • Ability to work in a fast-paced environment • Ability to multi-task and manage time effectively • Experience working with Microsoft Windows applications
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