Customer Care Specialist II

Job not on LinkedIn

🔥 0 minutes ago

🏄 California, Florida, +11 more states – Remote

🏄 California – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🦬 Montana – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

💵 $23 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) and workforce management platform (from Ceridian) that combines payroll, time and attendance, scheduling, benefits, HR, and talent management in a single SaaS application. It is used by organizations to automate and streamline workforce processes, payroll runs, compliance, and employee lifecycle management.

📋 Description

• Assist customers via an inbound call queue and support ticketing systems • Develop and maintain positive relations with customers • Respond to customer inquiries regarding company products, features, and/or services • Document customer inquiries, status, and resolution • Provide Tier 1 support, troubleshooting, and resolving standard and recurring issues

🎯 Requirements

• 3 years' experience in Client Services, Support, or related functions in the technology or software industry • Strong technical skills (Microsoft Office, Salesforce.com, or similar CRM, contact center software) • High School Diploma/GED and 3 years of experience related to customer service OR any level degree or certification beyond HS diploma/GED + up to 1 year experience OR 5 years’ experience related to customer service

🏖️ Benefits

• Healthcare Coverage for you and your family covering Medical, Dental & Vision • Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA) • Generous PTO • Pet Insurance • Retirement Planning • ID Theft Insurance • Life and Disability Insurance • Commuter Benefits • Accident & Hospital, Critical Illness Insurance • Tuition Reimbursement