Technical Customer Care Specialist I

Job not on LinkedIn

🔥 7 minutes ago

🏄 California, Florida, +11 more states – Remote

🏄 California – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🦬 Montana – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

💵 $18 - $21 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform that provides employers with integrated payroll, workforce management, time and attendance, benefits administration, HR, and talent management capabilities. Delivered as a SaaS solution, Dayforce is designed for enterprise and mid-market organizations to streamline HR and payroll processes, ensure regulatory compliance, and provide analytics for workforce decision-making. Its focus is on providing a single application for core HR functions and payroll in a unified system.

📋 Description

• Work directly with clients via Phone, E-mail, Chat and / or other electronic methods to resolve their application and product issues. • Responsible for routine customer questions relating to product usage within [Business Unit] as well as technical support issues. • Leverage technical knowledge to deliver excellent care to clients while adhering to quality assurance standards. • Maintain expert-level knowledge of [Business Unit] processes and procedures. • Accurately log all customer information in the CRM tool. • Facilitate communication to other departments as needed to resolve client concerns. • Communicate with key stakeholders to identify and resolve inquiries. • Provide proper follow-up to ensure the customer is kept apprised of the issue status.

🎯 Requirements

• High school diploma or equivalent; associate or bachelor’s degree in a related field is a plus. • 0–2 years of experience in customer support, technical support, or IT help desk. • Basic understanding of operating systems, networking, or software troubleshooting. • Excellent verbal and written communication skills. • Strong problem-solving and multitasking abilities. • Customer-focused attitude with patience and empathy. • Experience with support tools like Zendesk, Freshdesk, Salesforce, or similar platforms is preferred. • Familiarity with CRM systems and ticketing software is preferred.

🏖️ Benefits

• Healthcare Coverage for you and your family covering Medical, Dental & Vision • Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA) • Generous PTO • Pet Insurance • Retirement Planning • ID Theft Insurance • Life and Disability Insurance • Commuter Benefits • Accident & Hospital, Critical Illness Insurance • Tuition Reimbursement