Bilingual Customer Experience Consultant – French

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform (branded as Ceridian Dayforce) that provides payroll, HR, workforce management, time and attendance, benefits, and talent management functionality as an integrated SaaS solution for employers. It is designed to help organizations manage the employee lifecycle, payroll processing, compliance, scheduling, and workforce analytics in a unified system, primarily for business and enterprise customers.

📋 Description

• Serve as the primary point of coordination to Sirva’s customers in their mobility journey • Contribute to enhancing the customer experience by proactively contacting customers • Place proactive calls with customers to welcome them and advise them on services • Engage and adopt new technology enhancements • Work to fully understand customer needs and concerns • Utilize digital tools to access client policy information • Advise on services delivered by supplier partners and troubleshoot across service lines • Ensure data integrity and system accuracy • Support customer and client needs with a focus on quality, accuracy, and timeliness

🎯 Requirements

• High school diploma or equivalent • University/college degree preferred • 1 year in a customer experience, business operations role preferred • International experience a plus • Must be fluent in English and French, but other languages are highly desired • Experience providing highly organized delivery, demonstrable problem-solving skills and high attention to detail • Experience in exercising judgement in owning complex processes, through to completion and resolution • Strong accountability for success of customer experience • Strong customer service and trusted advisor mindset in both proactive and reactive scenarios • Excellent written, verbal communication and interpersonal skills

🏖️ Benefits

• Competitive salary • Workplace flexibility for a balanced work/life approach • Comprehensive benefits packages and wellness program • Generous company-paid vacation days and holiday time • Challenging, collaborative, diverse corporate culture • Ongoing opportunities for learning and career development