Customer Experience & Operations Consultant 3 – US Government

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform (branded as Ceridian Dayforce) that provides payroll, HR, workforce management, time and attendance, benefits, and talent management functionality as an integrated SaaS solution for employers. It is designed to help organizations manage the employee lifecycle, payroll processing, compliance, scheduling, and workforce analytics in a unified system, primarily for business and enterprise customers.

📋 Description

• Contribute to Sirva’s success by serving as the primary point of coordination to customers in their mobility journey • Place proactive calls to welcome customers and advise on authorized services • Engage and adopt new technology enhancements • Serve as a trusted advisor learning about available services • Understand customer needs and concerns • Utilize digital tools to access client policy information • Advise on services delivered by supplier partners • Manage complex relocations • Utilize an omnichannel technology solution to support customer interactions • Collaborate with internal customer support teams • Ensure strong data integrity and system accuracy • Meet or exceed outlined Key Experience Metrics and customer/client SLAs • Communicate with client’s HR contacts on relocation issues • Provide assistance with exception management • Complete other tasks/responsibilities as required

🎯 Requirements

• High school diploma or equivalent • University/college degree preferred • 1 year work experience in global mobility • 2 years in a customer experience, business operations role preferred • International experience a plus, but not necessary • Must be fluent in English, but other languages are highly desired

🏖️ Benefits

• Comprehensive benefits package that includes Medical • Dental • Vision • 401(k) • FSA/HSA • Employer HSA Match • Life & Disability Insurance • Paid Time Off • Volunteer Time Off • ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or part-time employees