Customer Experience, Operations Consultant

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🔥 1 minute ago

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Logo of Dayforce

Dayforce

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform (branded as Ceridian Dayforce) that provides payroll, HR, workforce management, time and attendance, benefits, and talent management functionality as an integrated SaaS solution for employers. It is designed to help organizations manage the employee lifecycle, payroll processing, compliance, scheduling, and workforce analytics in a unified system, primarily for business and enterprise customers.

📋 Description

• Contribute to Sirva’s success by coordinating with customers in their mobility journey • Enhance customer experience by proactively contacting customers • Serve as a trusted advisor for mobility programs across a client base • Understand customer needs and provide sound guidance • Utilize digital tools for accessing client policy information • Advise on various services including homesale, home purchase, immigration, etc. • Manage complex relocations • Collaborate internally and externally to meet customer needs

🎯 Requirements

• High school diploma or equivalent • University/college degree preferred • 1 year in a customer experience, business operations role preferred • International experience a plus • Must be fluent in English, but other languages are highly desired

🏖️ Benefits

• Comprehensive benefits package that includes choice of two Medical plans and two dental plans • Retirement plan, RRSP employer match (after 1 year) • Life & Disability Insurance • More

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