Dayforce
5001 - 10000 employees
👥 HR Tech
☁️ SaaS
🏢 Enterprise
💰 $1G Post-IPO Debt - Dayforce on 2024-03
HR Tech • SaaS • Enterprise
Dayforce is a cloud-based human capital management (HCM) platform that unifies HR, payroll, workforce management, scheduling, benefits administration and talent management into a single application. Delivered as software-as-a-service, Dayforce is designed for organizations to manage payroll, time and attendance, employee lifecycle and compliance with analytics and reporting to support workforce decisions. It is sold to businesses and enterprises rather than individual consumers.
Outbound Contact Centre Agent
Job not on LinkedIn
🔥 4 minutes ago
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Dayforce
5001 - 10000 employees
👥 HR Tech
☁️ SaaS
🏢 Enterprise
💰 $1G Post-IPO Debt - Dayforce on 2024-03
HR Tech • SaaS • Enterprise
Dayforce is a cloud-based human capital management (HCM) platform that unifies HR, payroll, workforce management, scheduling, benefits administration and talent management into a single application. Delivered as software-as-a-service, Dayforce is designed for organizations to manage payroll, time and attendance, employee lifecycle and compliance with analytics and reporting to support workforce decisions. It is sold to businesses and enterprises rather than individual consumers.
📋 Description
• Make outbound calls in line with scheduled roster and call handling protocols. • Build rapport with patients to ensure a high standard of customer service and provide accurate information. • Achieve outbound call and appointment conversion KPI’s through effective communication and patient engagement. • Accurately book appointments using the designated platform, following standard operating procedures (SOPs) with zero errors. • Perform thorough patient screening, including verifying personal and Medicare details, prior to booking. • Manage follow-up call-backs in a timely and professional manner. • Record call outcomes and patient interactions accurately in the system. • Communicate relevant patient feedback or operational concerns to the Team Leader. • Identify and promote additional products or services based on patient needs or enquiries (e.g., whitening, aligners). • Encourage family appointment bookings and maximise scheduling opportunities during each interaction. • Educate patients on the importance of oral health and regular check-ups to drive appointment urgency and uptake. • Maintain current knowledge of Dental and Allied Health businesses, including services, pricing, and promotional offers.
🎯 Requirements
• Possess Outbound Call experience (preferred) • Extensive knowledge of Dental Industry • Possess excellent Customer Service and Persuasive Communication skills • Confident using booking platforms, and CRM systems (Dental for Windows preferred). • High level of accuracy and attention to detail • Work well under pressure • Ability to work independently as well as part of a supportive team.
🏖️ Benefits
• Remote opportunity – Work from home. • 20% off Dental treatments for you and your family • Fitness Passport – discounted gym access • 24/7 Employee Assistance Program • Health insurance discounts • Thorough training and ongoing career development opportunities • Friendly and supportive dental and management team • Team incentives
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