Senior Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇪🇸 Spain – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 15%

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DDN

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🔧 Hardware

💰 $300M GROWTH EQUITY VC on 2025-01

Artificial Intelligence • Hardware

DDN is a global provider of high-performance data infrastructure and an advanced data intelligence platform built for demanding AI and GPU workloads. DDN delivers purpose-built hardware (e. g. , AI400X systems) and software solutions (EXAScaler, Infinia, Data Intelligence Platform) to power AI factories, sovereign AI, hyperscalers, and supercomputing environments, optimizing GPU utilization and end-to-end AI pipelines. The company serves enterprises and cloud providers across industries including automotive, financial services, life sciences, media & entertainment, higher education, and the public sector, emphasizing data sovereignty, multi-tenant cloud deployments, and performance at scale.

📋 Description

• Provide advanced technical support for DDN storage solutions and associated technologies across APAC customer environments • Support strategic customer accounts within DDN’s global follow-the-sun support model • Coordinate case handoffs with engineering and support teams across APAC, EMEA, and the Americas • Serve as the senior technical escalation point for complex issues and high-priority incidents • Troubleshoot and resolve Lustre parallel file system and large-scale storage issues • Work with customer administrators and infrastructure teams to diagnose and resolve system issues • Collaborate with engineering on product quality, root cause analysis, and customer feedback • Develop and execute test plans for upgrades, maintenance, and troubleshooting • Improve internal troubleshooting tools and support processes • Review and contribute to technical documentation • Explain complex technical concepts to customers with varying technical expertise • Build trusted relationships with key customer stakeholders • Mentor junior support engineers and contribute to global knowledge sharing • Manage multiple priorities while maintaining customer satisfaction • Participate in rotating on-call support for APAC customer environments

🎯 Requirements

• 7+ years of experience in technical support, systems engineering, or infrastructure engineering roles • Strong experience supporting Linux-based storage or high-performance computing environments • Experience supporting complex enterprise infrastructure platforms in post-sales environments • Proven expertise in diagnosing and resolving complex system and infrastructure issues • Excellent customer communication and stakeholder management skills • Ability to work effectively independently and as part of a distributed global technical team • Deep technical knowledge of high-performance storage systems, Linux-based environments, networking fundamentals, and advanced troubleshooting techniques • Extensive experience with Lustre parallel file systems, including administration, implementation, or support • Strong expertise in Linux operating systems and system administration • Understanding of storage platforms, Linux operating systems, networking fundamentals, and parallel file systems • Knowledge of RAID, erasure coding, distributed storage architectures, and large-scale storage systems • Understanding of Ethernet, TCP/IP, routing, and network troubleshooting • Ability to work flexible hours supporting APAC time zones and global customer operations • Willingness to participate in a rotating on-call support schedule • Willingness to travel occasionally within APAC • Experience with Spectrum Scale or StorNext preferred • Experience writing or debugging Shell, Python, or Perl scripts preferred • Experience with InfiniBand and high-speed Ethernet networking preferred • Familiarity with NFS, CIFS/SMB, S3, FTP, and SFTP preferred • Experience with Active Directory or LDAP preferred

🏖️ Benefits

• Remote work arrangement • Opportunity to work with global customers and distributed technical teams • Collaboration with engineering and education teams • Contribution to product improvements and customer training • Mentorship and knowledge-sharing opportunities • Global follow-the-sun support model

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