Senior Support Engineer

Job not on LinkedIn

🔥 13 hours ago

🇪🇸 Spain – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DDN

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

💰 $10M Funding Round on 2011-06

Healthcare • Logistics • Manufacturing

DDN is a global leader in AI data intelligence solutions, providing high-performance computing and sophisticated data management technologies. With a focus on accelerating AI deployments and advanced data analytics, DDN's products, including the Data Intelligence Platform and advanced storage systems, serve diverse sectors such as healthcare, financial services, and government. DDN is committed to transforming enterprise data infrastructure to leverage the full potential of AI and drive operational efficiency.

📋 Description

• Provide advanced technical support for DDN storage solutions and associated technologies across APAC customer environments • Support strategic customer accounts within DDN’s global follow-the-sun support model • Coordinate case handoffs with engineering and support teams across APAC, EMEA, and the Americas • Serve as the senior technical escalation point for complex issues and high-priority incidents • Troubleshoot and resolve Lustre parallel file system and large-scale storage issues • Work with customer administrators and infrastructure teams to diagnose and resolve system issues • Collaborate with engineering on product quality, root cause analysis, and customer feedback • Develop and execute test plans for upgrades, maintenance, and troubleshooting • Improve internal troubleshooting tools and support processes • Review and contribute to technical documentation • Explain complex technical concepts to customers with varying technical expertise • Build trusted relationships with key customer stakeholders • Mentor junior support engineers and contribute to global knowledge sharing • Manage multiple priorities while maintaining customer satisfaction • Participate in rotating on-call support for APAC customer environments

🎯 Requirements

• 7+ years of experience in technical support, systems engineering, or infrastructure engineering roles • Strong experience supporting Linux-based storage or high-performance computing environments • Experience supporting complex enterprise infrastructure platforms in post-sales environments • Proven expertise in diagnosing and resolving complex system and infrastructure issues • Excellent customer communication and stakeholder management skills • Ability to work effectively independently and as part of a distributed global technical team • Deep technical knowledge of high-performance storage systems, Linux-based environments, networking fundamentals, and advanced troubleshooting techniques • Extensive experience with Lustre parallel file systems, including administration, implementation, or support • Strong expertise in Linux operating systems and system administration • Understanding of storage platforms, Linux operating systems, networking fundamentals, and parallel file systems • Knowledge of RAID, erasure coding, distributed storage architectures, and large-scale storage systems • Understanding of Ethernet, TCP/IP, routing, and network troubleshooting • Ability to work flexible hours supporting APAC time zones and global customer operations • Willingness to participate in a rotating on-call support schedule • Willingness to travel occasionally within APAC • Experience with Spectrum Scale or StorNext preferred • Experience writing or debugging Shell, Python, or Perl scripts preferred • Experience with InfiniBand and high-speed Ethernet networking preferred • Familiarity with NFS, CIFS/SMB, S3, FTP, and SFTP preferred • Experience with Active Directory or LDAP preferred

🏖️ Benefits

• Remote work arrangement • Opportunity to work with global customers and distributed technical teams • Collaboration with engineering and education teams • Contribution to product improvements and customer training • Mentorship and knowledge-sharing opportunities • Global follow-the-sun support model

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