Technical Account Manager, Major Accounts

September 24

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DDN

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Artificial Intelligence • Data Center and Cloud Computing • High Performance Computing

DDN is a global leader in AI data intelligence solutions, providing high-performance computing and sophisticated data management technologies. With a focus on accelerating AI deployments and advanced data analytics, DDN's products, including the Data Intelligence Platform and advanced storage systems, serve diverse sectors such as healthcare, financial services, and government. DDN is committed to transforming enterprise data infrastructure to leverage the full potential of AI and drive operational efficiency.

1001 - 5000 employees

Founded 1998

🤖 Artificial Intelligence

💰 $10M Funding Round on 2011-06

📋 Description

• Provide leadership and build a highly effective and customer focused technical account team ensuring customer success. • Work closely with DDN Support, Product Management, Engineering and Field teams to ensure success and business continuity for assigned customer accounts. • Serve as the operational focal point for large, globally distributed customer environments and interface with customer Site Reliability Engineering (SRE) teams. • Define, document and communicate processes and best practices and ensure they are followed. • Manage customer requirements and translate them into engineering RFEs; work with Product Management and Engineering on priorities. • Drive operational efficiency through automation, documentation and project management; develop and deploy customer scripts and tools (DevOps capabilities). • Develop feedback loops with Project Management, Engineering and Field teams and monitor/report operational status against project plans. • Lead daily, weekly and monthly meetings with customer and DDN resources; prioritize urgent requests and track workload and requests. • Work with pre-sales to develop customer solutions for challenging problems. • Travel for customer and DDN internal meetings; focus on a small number of accounts that may be geographically dispersed globally.

🎯 Requirements

• 8+ years’ technical experience working in a cross-functional environment. • Strong leadership, planning, decision making and communication skills. • Experience in leading large programs • Ability to communicate with customer and DDN executive staff effectively • Project management skills required and PMP or similar certification is a plus • Experience developing and deploying scripts and tools • Experience working in remote teams located around the globe. • Experience developing documentation and procedures. • Experience in managing heterogeneous hardware and software (servers, network, applications, file systems) environment projects preferred. • Experience in AI/ML infrastructure management and operations at scale and in cloud environments • Requires parallel filesystem knowledge (Exascaler, Lustre or GPFS) • Large scale HPC/AI/ML system experience is a plus (compute, GPE, networking) • Experience with Infiniband and Ethernet networking (configuration and troubleshooting) • Linux Admin skills required • Be available as needed for on call, and escalations • Be able to lift up to 75 pounds as needed