QC, Case Control & Transcription Officer

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Deciphex

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Deciphex is a leading company revolutionizing the field of pathology by digitally networking pathologists globally and leveraging artificial intelligence to enhance the efficiency and quality of pathology reporting. Pathology is crucial to both healthcare delivery and drug development, and Deciphex addresses the growing demand-supply gap in this field by using digital pathology for workload balancing and AI for accelerating processes. The company specializes in providing digital pathology platforms, like Diagnexia and Patholytix, that support both clinical and research pathology. Deciphex enables on-demand remote consultations with subspecialty pathologists, accelerating diagnostic turnaround times and enhancing patient care. Their platforms are trusted by leading CROs and pharmaceutical companies, making Deciphex a pivotal entity in digital pathology and AI-driven solutions.

📋 Description

• Review and inspect digital pathology slide images against defined quality criteria across non-clinical archive, Clinical, and GLP-regulated studies. • Identify and flag image quality issues for escalation to the core QC team. • Maintain accurate QC records in line with applicable procedures. • Ensure all inspection output is available for core QC team review and sign-off prior to finalisation. • Provide first response, triage, and resolution of standard query types within the case management ticket platform. • Escalate complex, clinical, or non-standard cases to the core internal Case Control team in line with defined escalation protocols. • Deliver out-of-hours and weekend ticket coverage to reduce resolution times. • Review AI-extracted clinical request card data, including demographics, clinical information, and specimen details, against source documents within the clinical information system. • Make corrections where extracted data does not accurately reflect the source document. • Flag incomplete, ambiguous, illegible, or anomalous request cards for escalation. • Mark verified cases as complete and maintain an accurate activity log for audit trail purposes. • Complete cross-training across all three functions, QC Slide Inspection, Case Control, and Transcription and Verification, prior to independent working on any single function. • Work flexibly across functions based on dynamic, demand-led allocation directed by the line manager at the start of each shift, according to live queue volumes and operational priority.

🎯 Requirements

• High attention to detail and accuracy, required across all three functions. • Proficiency in English, written and verbal; all platforms, records, and escalations are conducted in English. • Ability to work methodically to defined procedures and quality criteria. • Familiarity with data entry, verification, and quality-checking workflows. • Comfort working within clinical or regulated data environments, or a demonstrable ability to learn quickly. • Prior experience in digital pathology, medical imaging, or life sciences data processing is desirable. • Experience working in a GLP or GxP-regulated environment is desirable. • Familiarity with clinical request card formats or medical record data is desirable. • Experience using ticketing or case management platforms, such as HubSpot or similar, is desirable.

🏖️ Benefits

• Health insurance • Paid time off • Professional development opportunities