Dedalus
5001 - 10000 employees
⚕️ Healthcare Insurance
☁️ SaaS
🤖 Artificial Intelligence
Healthcare Insurance • SaaS • Artificial Intelligence
Dedalus is a global provider of healthcare software solutions aimed at transforming and optimizing health and social care systems worldwide. Their offerings include the Continuum of Care platform, which enhances patient care through all stages, from prevention to end-of-life care, utilizing modern technologies for interoperability and integration. Dedalus supports over 7,500 healthcare organizations across 40 countries, providing electronic medical record (EMR) solutions, diagnostic results, and innovative cloud services to healthcare facilities, hospitals, and research institutions. They emphasize innovation in healthcare delivery, improving access to care and enhancing the quality of healthcare through data-driven approaches.
Help Desk Specialist
🔥 1 hour ago
🗣️🇮🇹 Italian Required
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Dedalus
5001 - 10000 employees
⚕️ Healthcare Insurance
☁️ SaaS
🤖 Artificial Intelligence
Healthcare Insurance • SaaS • Artificial Intelligence
Dedalus is a global provider of healthcare software solutions aimed at transforming and optimizing health and social care systems worldwide. Their offerings include the Continuum of Care platform, which enhances patient care through all stages, from prevention to end-of-life care, utilizing modern technologies for interoperability and integration. Dedalus supports over 7,500 healthcare organizations across 40 countries, providing electronic medical record (EMR) solutions, diagnostic results, and innovative cloud services to healthcare facilities, hospitals, and research institutions. They emphasize innovation in healthcare delivery, improving access to care and enhancing the quality of healthcare through data-driven approaches.
📋 Description
• Assistenza di II Livello nel dominio HCIS • Incident e Service request management • Inbound Telefonico e gestione ticketing • Analisi dei log applicativi • Controllo congruenza dati tramite query SQL • Debug del codice di procedure applicative • Installazione fix, patch, minor release • Creazione e mantenimento della documentazione interna ed esterna • Esecuzione di Test e Quality Assurance nel ciclo di sviluppo interno degli applicativi
🎯 Requirements
• Laurea ad indirizzo informatico, biomedico o equipollenti • Esperienza pregressa in ruoli di Customer Service o Assistenza Tecnica • Ottima conoscenza dei più aggiornati sistemi operativi, in particolare MS Windows e della Suite Office 365 • Buona conoscenza del linguaggio SQL e dei database relazionali • Buona conoscenza delle metodologie I.T.I.L. • Capacità di Team working e propensione per il rapporto con la clientela • Problem solving e predisposizione all'apprendimento di nuove tecnologie • Disponibilità a trasferte presso aziende clienti ed eventuali reperibilità • Conoscenza di protocolli HL7 e FHIR e certificazioni I.T.I.L. sono considerate un plus
🏖️ Benefits
• Inserimento in tutta Italia • Smart working
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