IT Engineer

Job not on LinkedIn

🕒 April 5

🐊 Florida – Remote

🐊 Florida – Remote

💵 $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

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Dedicated IT

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

🤝 B2B

🔒 Cybersecurity

📋 Compliance

B2B • Cybersecurity • Compliance

<Dedicated IT> Dedicated IT is a national managed IT services provider that delivers outsourced and co-managed IT support, cloud & hosting, data protection and backup, cybersecurity, Microsoft 365 management, voice & collaboration, and HIPAA compliance services. They focus on helping organizations—particularly in healthcare and senior living—prevent downtime, protect data, meet regulatory requirements, and improve operational performance through strategic roadmaps, monitoring, and a self-service metrics portal.

📋 Description

• Provide prompt and effective support for end-user issues, ensuring timely resolution and tracking progress within SLA times. • Collaborate closely with clients, Service Delivery Managers, and teammates to deliver high-quality service and foster a positive user experience. • Lead and participate in various infrastructure improvement projects, contributing to enhanced system performance and user satisfaction. • Maintain accurate documentation, create detailed support tickets, and log activities for efficient tracking and reporting. • Offer hands-on support to executive teams, assisting with technology needs and strategic IT planning. • Escalate complex issues to senior technical teams with comprehensive documentation of troubleshooting steps and recommendations. • Act as the Subject Matter Expert (SME) for assigned clients, providing guidance and mentorship to team members as needed. • Proactively identify and report potential major incidents, ensuring timely communication with the Service Delivery Manager. • Develop and deliver end-user training on supported software and hardware, improving user confidence and system adoption. • Assist with the installation and configuration of client-specific software and infrastructure, coordinating with vendors when necessary. • Support Professional Services and Account Management teams by testing new environment configurations and providing valuable feedback.

🎯 Requirements

• Minimum Education: High School Diploma or GED required. • Certifications: CompTIA A+, Network+, Security+, Cisco, and Microsoft certifications preferred; relevant experience will be considered in lieu of specific certifications. • Experience: 5+ years in a helpdesk or similar advanced technical role, required. Prior experience in a Managed Service Provider (MSP) environment is preferred. • Healthcare IT Experience: Previous experience in Healthcare IT is Required, with familiarity in supporting medical clients, EMR systems, and HIPAA compliance. • Technical Proficiency: Experience with ConnectWise preferred; familiarity with troubleshooting medical software and equipment is a plus.

🏖️ Benefits

• Comprehensive Health Benefits: Including medical, dental, and vision coverage to keep you and your family well. • 401K with Company Match: Start planning for your future with our competitive retirement savings plan. • Generous Time Off: Enjoy 9 paid company holidays, 3 weeks of paid time off, plus an additional week of sick leave. • Professional Growth: Take advantage of ongoing learning and development opportunities to advance your career. • People-Focused Culture: Join a team that values work-life balance and a supportive, collaborative environment.