Associate Customer Success Manager, German speaking

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Deel

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SaaS • Compliance • HR Tech

Deel is a comprehensive global people platform designed to help companies expand their operations internationally with ease and in full compliance. The platform offers a suite of solutions that simplify hiring, onboarding, payroll, and compliance management for global workforces. Deel enables businesses to hire worldwide without needing to open local entities, manage global payrolls, and ensure compliance with local laws, all from a unified platform. With support for over 150 countries, Deel also provides immigration assistance, IT operations management, and extensive integration capabilities to streamline HR processes and enhance workforce management across diverse geographic locations.

1001 - 5000 employees

Founded 2018

☁️ SaaS

📋 Compliance

👥 HR Tech

💰 $50M Venture Round on 2022-05

📋 Description

• Manage and foster relationships with up to 200 regionally assigned client accounts as part of our growth function • Build deep relationships and strategically navigate clients through their experience journey • Train your clients on Deel processes and how to navigate the Deel platform successfully to compliment their needs • Lead your client interactions with product adoption and future growth in mind, bringing the discussion back to Deel core value propositions • Strengthen relationships with your accounts, solving their challenges and helping to eliminate and uncover churn • Become a trusted partner to your accounts, understand their business needs and build solutions to their problems as a mini project manager • Collaborate with the wider growth and support organisation inclusive of Account Executives, Strategic CSM’s and onboarding managers to help Deel grow • Be a strong advocate for Deel and the voice of your customer, sharing insights with our Revenue and product teams

🎯 Requirements

• Fluent level of German and English • 1-3+ years of experience, can be in any customer facing role, support, operations, customer success • Ability to manage and prioritize high volumes of customer requests • Have previous experience in at least one of the following: fast-growth startup, payroll company, top-tier consulting, investment banking, private equity • A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them • Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations • A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility • Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards • Have a strong analytical foundation with the ability to manipulate and synthesize data • Are curious by nature and interested in making an impact

🏖️ Benefits

• Stock grant opportunities dependent on your role, employment status and location • Additional perks and benefits based on your employment status and country • The flexibility of remote work, including optional WeWork access