Deel
SaaS • Compliance • HR Tech
Deel is a comprehensive global people platform designed to help companies expand their operations internationally with ease and in full compliance. The platform offers a suite of solutions that simplify hiring, onboarding, payroll, and compliance management for global workforces. Deel enables businesses to hire worldwide without needing to open local entities, manage global payrolls, and ensure compliance with local laws, all from a unified platform. With support for over 150 countries, Deel also provides immigration assistance, IT operations management, and extensive integration capabilities to streamline HR processes and enhance workforce management across diverse geographic locations.
Customer Success Manager
November 26
Deel
SaaS • Compliance • HR Tech
Deel is a comprehensive global people platform designed to help companies expand their operations internationally with ease and in full compliance. The platform offers a suite of solutions that simplify hiring, onboarding, payroll, and compliance management for global workforces. Deel enables businesses to hire worldwide without needing to open local entities, manage global payrolls, and ensure compliance with local laws, all from a unified platform. With support for over 150 countries, Deel also provides immigration assistance, IT operations management, and extensive integration capabilities to streamline HR processes and enhance workforce management across diverse geographic locations.
📋 Description
• The Customer Success Manager will be responsible for a high volume of small spend accounts in either our SMB/MM or ENT segments. • Identify and flag risks that will lead to customer churn. • Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation. • Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders. • Responsible for providing a high-quality experience to our customers on a day-to-day basis. • Coordinate with internal stakeholders to ensure timely response and completion of customer requests. • Drive adoption of platform features that will lead to a better customer experience and better retention.
🎯 Requirements
• 2+ years of experience • You have a past history of elite performance • Prefer previous CS experience, but ok with folks who have been in advisory roles such as consulting. Need to have previous experience advising customers • A strong desire to be in the technology space • A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them • Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations • A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility • Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards • Have a strong analytical foundation with the ability to manipulate and synthesize data • Are curious by nature and interested in making an impact
🏖️ Benefits
• Stock grant opportunities dependent on your role, employment status and location • Additional perks and benefits based on your employment status and country • The flexibility of remote work, including optional WeWork access
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