Deel
SaaS • Compliance • HR Tech
Deel is a comprehensive global people platform designed to help companies expand their operations internationally with ease and in full compliance. The platform offers a suite of solutions that simplify hiring, onboarding, payroll, and compliance management for global workforces. Deel enables businesses to hire worldwide without needing to open local entities, manage global payrolls, and ensure compliance with local laws, all from a unified platform. With support for over 150 countries, Deel also provides immigration assistance, IT operations management, and extensive integration capabilities to streamline HR processes and enhance workforce management across diverse geographic locations.
Customer Success Manager I
September 21
Deel
SaaS • Compliance • HR Tech
Deel is a comprehensive global people platform designed to help companies expand their operations internationally with ease and in full compliance. The platform offers a suite of solutions that simplify hiring, onboarding, payroll, and compliance management for global workforces. Deel enables businesses to hire worldwide without needing to open local entities, manage global payrolls, and ensure compliance with local laws, all from a unified platform. With support for over 150 countries, Deel also provides immigration assistance, IT operations management, and extensive integration capabilities to streamline HR processes and enhance workforce management across diverse geographic locations.
📋 Description
• Responsible for a high volume of small spend accounts in SMB/MM or ENT segments • Identify and flag risks that will lead to customer churn • Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation • Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders • Provide a high-quality experience to customers on a day-to-day basis • Coordinate with internal stakeholders to ensure timely response and completion of customer requests • Drive adoption of platform features that will lead to a better customer experience and better retention
🎯 Requirements
• Minimum of 2+ years of relevant work experience, including client-facing experience as a Customer Success Manager or Account Manager • Must be fluent in English • Previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity • Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes • Quantitatively inclined and data savvy; able to draw quick, insightful conclusions from complex data sets • Reliable, motivated self-starter with a passionate growth mentality and ability to thrive in fast-paced environments • Solid track record of achievement (delivered quantifiable business impact, assumed responsibilities quickly, or won competitive awards) • Strong analytical foundation with ability to manipulate and synthesize data • Curious by nature and interested in making an impact
🏖️ Benefits
• Stock grant opportunities dependent on your role, employment status and location • Additional perks and benefits based on your employment status and country • The flexibility of remote work, including optional WeWork access • Healthcare and benefits to workers in 109 countries—ensuring people get paid and protected • Scalable benefits, rewards, and perks that reflect commitment to inclusivity and access for all
Apply Now