Technical Support Specialist

Yesterday

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Deel

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SaaS • Compliance • HR Tech

Deel is a comprehensive global people platform designed to help companies expand their operations internationally with ease and in full compliance. The platform offers a suite of solutions that simplify hiring, onboarding, payroll, and compliance management for global workforces. Deel enables businesses to hire worldwide without needing to open local entities, manage global payrolls, and ensure compliance with local laws, all from a unified platform. With support for over 150 countries, Deel also provides immigration assistance, IT operations management, and extensive integration capabilities to streamline HR processes and enhance workforce management across diverse geographic locations.

1001 - 5000 employees

Founded 2018

☁️ SaaS

📋 Compliance

👥 HR Tech

💰 $50M Venture Round on 2022-05

📋 Description

• Efficiently work through tickets and escalations via Jira and Slack, operating at Deel Speed! • Leverage your strong technical skills to diagnose, troubleshoot, and resolve complex issues. • Provide clear, concise, and actionable updates to internal teams about technical problems. • Work closely with product, engineering and other global teams to resolve escalations. • Specialize in different business areas like Payroll and become a subject matter expert. • Help refine processes to enhance operational efficiency and reduce repetitive escalations. • Create and maintain knowledge base articles to empower frontline teams. • Continually learn the Deel platform, keeping up to date with product features and changes. • Achieve and exceed multiple performance-related targets. • Participate in ongoing product training and process improvement initiatives.

🎯 Requirements

• 3+ years of experience diagnosing and troubleshooting technical issues in a startup or fast-paced environment • 1+ year of experience in Customer Support roles • Fluent in both written and verbal English. • Strong analytical skills, attention to detail, and a proven track record of resolving technical issues. • Experience using SQL, RESTful APIs and debugging tools (eg. Postman, Chrome DevTools). • Basic scripting knowledge (eg. Python, Node.js) and ability to read and understand code. • Proficiency in analyzing application logs using monitoring tools (eg. Datadog, Splunk, New Relic). • Familiarity with ticketing systems (eg. Zendesk, Jira) for issue tracking. • Ability to explain technical concepts in simple terms to non-technical stakeholders. • Use initiative in identifying trends and/or process improvements. • Have previously embraced remote work, capable of working independently and self-motivated.

🏖️ Benefits

• Stock grant opportunities dependent on your role, employment status and location • Additional perks and benefits based on your employment status and country • The flexibility of remote work, including optional WeWork access