Client Onboarding and Support Specialist

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Deep End Talent Strategies

WebsiteLinkedInAll Job Openings

1 - 10 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

Deep End Talent Strategies is a comprehensive HR consulting firm that partners with growing organizations to attract, develop, and retain top talent. The company offers a variety of HR services including HR on Demand, Learning & Development, HR Assessment, Policies & Procedures, Outplacement Services, and Payroll Services. As a certified partner with the Predictive Index, Deep End Talent Strategies excels in talent optimization and offers tools like the H2L (Here to Learn) learning management system. This system provides a platform for housing, delivering, and tracking training content, with over 3,200 courses available. Deep End Talent Strategies aims to align employee and leadership development with business goals, offering customized solutions in compensation strategy, employee relations, teambuilding, and succession planning. Their tailored HR solutions are designed to enhance business results and team dynamics, serving both business and nonprofit sectors.

📋 Description

• Lead virtual onboarding sessions and product trainings for new customers • Serve as the primary point of contact for support tickets, troubleshooting, and technical questions • Partner closely with Account Management to ensure customers achieve full “healthy” status after onboarding • Document and track customer interactions in our CRM (Salesforce/HubSpot) • Experience in support ticketing via Zendesk & Dialpad is a bonus • Identify and escalate recurring product or workflow issues to the Product and Engineering teams • Support conference and on-site training events as needed (50-75% travel required) • Contribute to internal documentation, training materials, and support processes to improve team efficiency

🎯 Requirements

• 2–3 years of experience in onboarding, training, or customer support • Experience in the eyecare industry (optometry or ophthalmology) strongly preferred • Excellent communication and presentation skills—comfortable leading virtual trainings and customer calls • Tech-savvy and organized; able to manage multiple onboarding projects simultaneously • Willingness to travel 50-75% of the time for customer meetings and conferences • Resides in or willing to work CST or PST hours consistently

🏖️ Benefits

• Health, dental, and vision benefits • 401(k) plan with company match • Unlimited PTO • Remote work flexibility