Partner Success Engineer

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September 25

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Deepgram

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Artificial Intelligence • SaaS • API

Deepgram is a leading voice AI company that provides powerful APIs for speech-to-text, text-to-speech, and language understanding applications. Their platform enables developers to build sophisticated voice AI solutions for use cases such as contact centers, medical transcription, conversational AI, and more. Known for unmatched accuracy, speed, and cost-effectiveness, Deepgram's technology is trusted by top enterprises and startups worldwide. By offering real-time and highly accurate transcription capabilities, Deepgram helps businesses gain insights from voice data, making it an essential tool for transforming voice interactions.

51 - 200 employees

Founded 2015

🤖 Artificial Intelligence

☁️ SaaS

🔌 API

💰 $47M Series B on 2022-11

📋 Description

• Develop and scale best practices, processes, and tools for partner success management • Act as a technical expert and strategic advisor to partners, engaging developers, engineers, and executives to align business goals with technical solutions • Build, nurture, and sustain partner/customer relationships across personas from developers to C-level stakeholders • Conduct regular on-site visits, work hands-on to drive adoption, and embed Deepgram into partner workflows • Own full partner lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy • Ensure products are integrated, enabled, and adopted effectively using best practices and reference architectures • Continuously operate in discovery mode, surface issues, and translate them into actionable requirements for internal teams • Run live product demos, guide architecture discussions, and troubleshoot L1-style issues • Maintain a deep understanding of Deepgram APIs, integrations, and AI/ML technologies • Leverage AI to amplify impact, surface insights, and improve internal systems • Identify and scope expansion opportunities (cross-sell, upsell, multi-product adoption) partnering with Sales • Initiate and lead executive business reviews, joint planning sessions, and strategy workshops • Serve as the voice of the customer internally to influence product roadmap and GTM strategy • Track, analyze, and report on key KPIs (adoption, usage, health, satisfaction, expansion, revenue impact) • Lead issue resolution and serve as escalation point for complex partner matters

🎯 Requirements

• 7–10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success (with strong technical focus) • Proven track record blending customer engagement with technical expertise, navigating solution design, technical problem-solving, and commercial growth • Hands-on experience running product demos, POCs, or technical workshops with enterprise customers • Demonstrated success identifying expansions, cross-sell, and upsell opportunities in complex enterprise accounts • Strong technical aptitude: able to discuss APIs, developer workflows, and troubleshoot basic L1-style support questions (no coding required) • Experience engaging technical teams (developers, architects, support) and executive buyers (CIO, CTO, VP Engineering) • Exceptional interpersonal, communication and collaboration skills with ability to influence stakeholders including executives • Strong sense of ownership and stewardship for customers • Strong understanding of partner ecosystems and channel business models (resale, referral, integrations, co-marketing, co-selling) • Experience building new processes and scaling customer success or channel programs • Willingness to travel up to 50% (application asks this explicitly) • Comfortable with an AI-first mindset and adopting AI tools to drive customer outcomes • Self-directed and able to work in a remote WFH environment • (Nice to have) Experience in AI/ML, voice AI, cloud infrastructure, developer-first technologies; familiarity with automation tools, analytics, basic scripting; familiarity with channel/partner marketing and enablement

🏖️ Benefits

• Offers Equity • Offers Bonus • Remote work (WFH)